Elie Adona

Over the past 3 years, I have coached 1,000+ business professionals spanning multiple industries—from rank-and-file employees to C-suite executives—helping them communicate with clarity, confidence, and impact in international business environments. I don't just teach English; I design personalized coaching experiences that solve real workplace communication challenges at every level of an organiz

Served as a dedicated support specialist for Bizmates—a Japanese business English school—working behind the scenes to ensure trainers could deliver world-class coaching without operational disruption. My role was the connective tissue between trainers, students, and management, keeping everything running smoothly across a globally distributed platform.

📌 Trainer Support: Provided direct, responsi

Co-founded and led all business operations for a music rehearsal and recording studio for over 17+ years—a testament to my ability to build lasting client relationships, manage complex operations, and grow a business through service excellence.

📌 Business Leadership: Built and sustained a profitable, community-loved studio for over 17 years through strong operational management and client-first v

Delivered exceptional customer service through live chat and SMS platforms, managing high-volume client communications and resolving inquiries efficiently.

📌Customer Communication: Handled 200+ daily customer inquiries via chat and SMS with professional, personalized responses
📌Issue Resolution: Diagnosed and resolved customer problems quickly to maintain high satisfaction ratings
📌Data Managemen

Provided flexible, remote customer support services as an independent contractor, demonstrating reliability and self-management skills.

📌Remote Work Excellence: Successfully managed customer support responsibilities while working independently
📌Client Relationship Management: Built rapport with customers through personalized, solution-focused communication
📌Flexible Scheduling: Adapted to various

Led sales operations across multiple retail locations, managing teams, customer relationships, and administrative processes to exceed performance targets.

📌Team Management: Supervised store managers and sales associates across multiple locations, providing coaching and performance management
📌Customer Service Excellence: Ensured exceptional customer experiences through personalized solutions and

Managed comprehensive store operations, including inventory, staff coordination, customer service, and sales strategy implementation.

📌Operations Management: Oversaw all aspects of store operations, including inventory management, scheduling, and daily administrative tasks
📌Customer Relationship Management: Built and maintained customer relationships while ensuring high satisfaction and retention

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Built a solid foundation in computing principles, including hardware, software, and networking. My degree provided hands-on experience in areas like system troubleshooting, programming, and network management, preparing me for a dynamic career in the tech industry.