At Dometic, I serve as the primary on-site IT contact for a manufacturing operation of approximately 150 users while also supporting remote U.S. operations. I handle around 200 incidents and service requests each month, prioritizing production-impacting issues and coordinating with regional and global IT teams.
I've provisioned and managed Windows endpoints through Microsoft Intune and Windows Autopilot, covering HWID capture, Group Tags, enrollment, application deployment, compliance, retirement, and wipe actions. I also supported a global Windows 10-to-Windows 11 migration, deploying roughly 250 endpoints and traveling to the United States for on-site project support.
My hands-on L2 support includes Windows workstations, Zebra devices, handheld scanners, network and label printers, mobile devices, and meeting-room equipment. I manage inventory and device lifecycles, coordinate vendors and warranties, and have trained six IT interns.
I also support site decommissioning and consolidation work, including equipment relocation, hardware shipments, connectivity disconnection, network-link removal, and security camera infrastructure coordination. Before moving fully into IT, I built operational, inventory-control, and administrative experience at Dometic, DIF Municipal, and OXXO.
