Elhadji Sy

Responsible for diagnosing and resolving incidents related to firewalls and network security. Configured and maintained firewall solutions, performed audits, and provided Tier 1/2 technical support to users. Managed IT service requests and developed SOPs to improve service delivery.

Oversaw operation and maintenance support for IT and End User Devices. Provided desktop support for personnel, managed cybersecurity actions, and developed SOPs for information systems security. Resolved classified data spillage and integrated new computer systems.

Monitored Office 365 accounts and managed computer hardware/software issues. Implemented email migration for employees and provided troubleshooting for network systems. Maintained user access permissions and supported over 2000 end users.

Oversaw the distribution of materials, coordinated shipments, and prepared inventory reports. Managed the examination and disposal of various materials, including electronic equipment.

Managed inventory and equipment maintenance while deployed. Responsible for receiving, loading, and inspecting inventory, and maintaining small weapons.

Maintained property and lease files, assisted with tenant occupancy, and coordinated property information entry into management software. Ensured compliance with company policies.

Currently pursuing Microsoft Certified Solutions Associate certification to enhance skills in Microsoft technologies and cloud solutions.

Achieved CompTIA Security+ certification, demonstrating knowledge of network security and risk management.

Completed training for 25B MOSQ, focusing on information technology and communications within military operations.

Completed a Bachelor of Science in Mathematics and Information Science, focusing on the principles of mathematics and their applications in information technology.