Eleni Georghiou

Provided discreet, personalized service to Heads of State, senior government officials, and high-net-worth individuals in VIP FBO and Head-of-State terminal environments. Coordinated arrivals and departures, assisted with immigration and customs, and managed bespoke passenger requirements.

Coordinated executive aircraft handling operations, flight schedules, and operational documentation. Liaised with aviation authorities and stakeholders, and organized luxury accommodation, transportation, and catering for passengers and crews.

Delivered onboarding and refresher training to new recruits and existing employees across customer service excellence, operational procedures, safety, security, and compliance. Adapted training to different roles and experience levels.

Prepared invoices, quotations, and purchase orders for international executive aviation clients, managed accounts receivable and credit control, and maintained financial records and databases. Supported commercial administration and contract management in a premium executive aviation environment.

Managed check-in, boarding, arrivals, and passenger assistance in a high-volume commercial aviation environment, delivering professional front-line customer service and resolving operational issues.

Managed office administration, correspondence, documentation, filing, and scheduling while supporting day-to-day internal workflows and record keeping.

Provided front-line passenger assistance across check-in, boarding, and airport customer service, handling queries professionally in a fast-paced environment.

Associate of Science in Criminology from the University of Derby, completed from 2006 to 2009.

High School Diploma from American Academy Larnaca, completed in 2003.