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Wendy Howell

@wendyhowell

Luxury travel and VIP concierge specialist across American Express Centurion and private aviation, creating bespoke international itineraries for UHNWI clients.

Cyprus

Message

What I'm looking for

I'm seeking a remote, flexible, or hybrid role in luxury travel, private client services, concierge, VIP support, household management, or lifestyle coordination.

At American Express Centurion, I created bespoke international itineraries for elite cardholders and UHNWI clients, coordinating flights, hotels, transfers, dining, and luxury experiences through GDS booking systems.

As a sole flight attendant for private clients, I supported principals aboard Boeing Business Jet, Global Express XRS, and Falcon 900 aircraft. I coordinated onboard experiences and personal travel and lifestyle requests with discretion.

I'm currently co-managing Frankleigh Ltd & Curlys Daughter Ltd, a premium beachfront seafood business in Brighton. I oversee daily operations, supplier relationships, customer experience, budgeting, and social media engagement.

Experience

Work history, roles, and key accomplishments

Current

Director / Co-Owner

Current

Frankleigh Ltd & Curlys Daughter Ltd

Jan 2014 - Present (12 years 9 months)

Co-managed a successful premium beachfront seafood business, overseeing daily operations, staffing, supplier relationships, and customer experience. Built a loyal customer base and maintained premium guest service standards.

Operations Management Staff Management Supplier Relations Customer Experience Budgeting Stock Control Social Media Brand Engagement

Travel & Concierge Specialist

American Express Centurion

May 2011 - Aug 2013 (2 years 3 months)

Delivered highly personalised travel and concierge services for elite Centurion cardholders and UHNW clientele. Created bespoke itineraries and coordinated flights, hotels, transfers, dining, and luxury experiences.

Luxury Travel Planning Concierge Services GDS Booking Systems Customer Relationship Management Problem Solving Attention To Detail

VVIP Flight Attendant – Private Clients

Private Clients (London & Moscow)

Mar 2004 - May 2011 (7 years 2 months)

Sole flight attendant supporting ultra-high-net-worth private clients onboard Boeing Business Jet, Global Express XRS, and Falcon 900 aircraft. Managed luxury catering, provisioning, and personalised onboard experiences.

Private Aviation Bespoke Catering Inventory Management Budgeting Client Services Discrétion Confidentiality

VVIP Flight Attendant

NetJets Middle East

Sep 2001 - Mar 2004 (2 years 6 months)

Delivered premium onboard service for elite Middle Eastern clientele onboard GIV, Falcon 2000, and Hawker 800XP aircraft. Managed catering, comfort, and highly personalised passenger experiences.

Private Aviation In Flight Service Catering Client Relations safety standards

VVIP Flight Attendant

Qatar Royal Amiri Flight

Mar 2000 - Apr 2001 (1 year 1 month)

Served royal family members, government officials, and VIP passengers. Coordinated international catering logistics and cultural requirements while maintaining strict protocol and confidentiality.

VIP Service Protocols Confidentiality Food and Beverage Logistics Cultural Awareness

Senior Customer Service Agent & Cabin Crew

British Airways PLC

Mar 1994 - May 2000 (6 years 2 months)

Managed airport passenger operations including check-in, departures, and customer handling. Delivered premium long-haul inflight service as senior cabin crew, ensuring compliance with aviation safety and service standards.

Customer Service Airport Operations In Flight Service Safety Compliance Teamwork