Elena User

Lead end-to-end product design for the Employee Workspace Reservation System (EWRS), an enterprise platform serving 10,000+ employees, shipping 4 features that simplified reservation workflows and improved booking efficiency. Translate complex user, business, and system requirements into user flows, rapid prototypes, and high-fidelity designs, iterating from early concepts to production-ready solu

Evaluated a complex Salesforce-based service portal through heuristic evaluation and AODA/WCAG accessibility reviews, translating findings into 14 actionable recommendations across web and mobile experiences. Translated business requirements and user needs into user flows, wireframes, and interactive Figma prototypes, validating design hypotheses through 5 moderated usability testing sessions and

Planned and conducted 12 user interviews, surveys, and environmental scans to identify behavioural patterns, unmet needs, and barriers to service adoption, contributing to a 12% increase in engagement. Synthesized insights from 30+ research transcripts into personas and end-to-end user journeys, translating qualitative evidence into product and service opportunities.

Designed end-to-end experiences for a web product connecting food producers and evaluators, transforming complex operational requirements into intuitive product experiences. Built and maintained a component-based design system of 200+ reusable components, improving product consistency and reducing design iteration time by 25%.

Led end-to-end product design for a healthcare mobile application aiming to reduce patient wait-time, delivering 3 core features and 40+ high-fidelity Figma screens. Facilitated 3 discovery workshops to define user problems, requirements, scope, and constraints, translating ambiguous needs into actionable product opportunities.

Redesigned a public-facing website by simplifying information architecture, navigation, and key workflows, increasing task success for locating program information by 60%. Conducted interviews, heuristic evaluations, card sorting, and usability testing to identify usability barriers and translate research findings into design improvements.

Pursuing a Master of Information with a focus on User Experience Design.

Completed a Bachelor of Management in Business Management.