Elena Shinkareva
@elenashinkareva1
Customer Support & Onboarding, moving into Customer Success. I care about people and fix processes. HubSpot certified. EN/DA/RU, CPH or remote.
What I'm looking for
At Ara'kai Beauty Copenhagen, I coordinated 12+ freelance teachers across 40+ weekly classes, analyzed 1,000+ class instances, and built a profitability model to support a shift toward direct memberships. I owned member communication, booking workflows, billing queries, scheduling, teacher onboarding, and operational problem-solving.
I've also spent four years helping Studio 41 Pilates open and run day to day, combining client onboarding, studio coordination, and Pilates instruction. Earlier, I established a travel department at Expedition (Ruyan Group), reducing corporate travel costs by 35%, while supporting executive leadership, international logistics, supplier negotiations, and complex operational planning.
Experience
Work history, roles, and key accomplishments
Studio Manager at a boutique wellness studio (yoga, pilates) within Ara'kai Beauty Copenhagen. Reported to the Founder and Head of Operations.
• Coordinated 12+ freelance teachers across 40+ weekly class slots - scheduling, substitutions, onboarding, and day-to-day operations
• Analyzed 6 months of booking data (1,000+ class instances) - fill rates, cancellation patterns, and per-source margins
Joined Studio 41 Pilates before the studio opened - contributing to premises selection, equipment planning, and early profitability discussions with the founding owner. Stayed on for four years as its resident instructor and day-to-day studio coordinator.
• Opening year - client onboarding, scheduling, daily issue resolution, and the operational presence that kept the studio running
• As the tea
Contributed across communications, healthcare conferences and exhibitions, and office coordination in a Danish-speaking team.
• Developed CAP Partner's LinkedIn content strategy and improved the company's online presence, audience engagement, and event promotion
• Supported preparation and on-site execution of major industry conference - the ECM Congress (400 participants) hosted at Copenhagen's T
Professional development
Career Break
Feb 2016 - Jun 2020 (4 years 4 months)
• Completed comprehensive Pilates Teacher Education through Polestar Pilates, BASI Method and Den Danske Pilates Skole
• Studied functional anatomy, biomechanics, movement principles, and safe client-centered training
• Taught Pilates across Copenhagen studios, supporting clients with different levels, goals, and physical needs
• Gained first-hand experience in studio environments, client journeys
Executive Assistant | Corporate Travel Manager
Sep 2011 - Jan 2016 (4 years 4 months)
Executive Assistant to the CEO and Corporate Travel Manager at Expedition (Ruyan Group), a Moscow-based company running the Trans-Siberian Race and Siberian research expeditions.
• Established the Travel Department from scratch and reduced corporate travel costs by 35% through supplier negotiation, planning discipline, and process design
• Supported the CEO and executive team with complex calendar
Assisting in developing daily schedules to optimize airspace and runway use, adhering to strict aviation protocols.
Monitoring all aircraft within the tower's airspace, ensuring safe flight paths, and compliance with aviation regulations.
Communicating with pilots during takeoff and landing phases, issuing clear instructions to maintain safe and orderly operations.
Corporate Travel Manager (B2B)
Jan 2006 - Aug 2008 (2 years 7 months)
Corporate Travel Manager at A&A Business Travel, a Moscow-based B2B travel holding. Managed prestigious corporate accounts and coordinated their global travel logistics end-to-end.
• Mariinsky Theatre and Moscow Philharmonic Orchestra accounts - coordinated international tours across Europe and Asia for orchestras with 150+ musicians per tour
• Coordinated full travel logistics for corporate clie
Education
Degrees, certifications, and relevant coursework
Yandex Practicum
QA Engineer, Computer Software Engineering
2022 - 2023
During my QA Engineering Bootcamp, I engaged in a structured curriculum designed to strengthen both theoretical understanding and practical skills in Software Testing.
My graduation project "Yandex. Scooter" included:
Theoretical Test - Knowledge of various testing methodologies like black-box, white-box, and regression testing.
Web Application Testing - Hands-on experience in identifying bugs, u
Russian State University of Tourism and Service
Master's degree, Information Technology in Hospitality and Tourism Services
2005 - 2009
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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