Open to opportunities

Elena Pylaeva

@elenapylaeva

I support and stabilize enterprise Microsoft 365, SharePoint, and business applications across complex production environments.

Serbia

Message

I've supported enterprise applications and collaboration platforms for 15+ years, most recently at Medipal administering SharePoint Online and Power Platform applications, resolving incidents, managing access, and maintaining PowerShell automation.

Previously, I provided L2/L3 support at Deutsche Telekom IT Solutions and led SharePoint platform support at Atos, handling SQL and Linux investigations, root-cause analysis, migrations, releases, SLA tracking, and team coordination.

Experience

Work history, roles, and key accomplishments

O365 Administrator / Application Support Engineer

Medipal

Aug 2022 - Aug 2026 (4 years)

Supported and administered internal business applications built on SharePoint Online and Power Platform. Investigated application incidents and coordinated resolution with business users and developers.

O365 SharePoint Online Power Platform PowerApps Power Automate SharePoint Designer Microsoft Dynamics CRM PowerShell

SharePoint & O365 Specialist

EPAM Systems

Dec 2021 - Jun 2022 (6 months)

Provided L2 support for corporate collaboration services and business applications, including SharePoint Online, OneDrive, Microsoft Teams, Power Platform, Nintex, DocuSign, Adobe Sign, Box, and Workplace. Participated in migration of SharePoint sites from on-premises to SharePoint Online.

O365 SharePoint Online SharePoint One Drive Microsoft Teams Power Platform Nintex Docusign Adobe Sign Box Work Place

L2 Application Support Engineer

Deutsche Telekom IT Solutions

Jul 2018 - Dec 2021 (3 years 5 months)

Provided L2 production support for a business portal used by corporate customers, handling issues escalated by key users. Investigated complex incidents using SQL, Linux, application and server logs, SOAP, and XML.

SQL Linux SOAP XML Jira Confluence

Senior SharePoint Farm Administrator / Support Team Coordinator

Atos IT Solutions and Services

Oct 2007 - Jul 2018 (10 years 9 months)

Administered enterprise environments based on SharePoint Server 2007, 2010, 2013, and 2016. Coordinated ticket prioritization, workload distribution, and SLA tracking, and communicated with the German client, the project team, and internal technical teams.

SharePoint Administration PowerShell Windows Server IIS Microsoft SQL Server Active Directory SharePoint Designer ITIL