Open to opportunities

elena jamon

@elenajamon

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Experienced customer support specialist with a focus on gaming.

Philippines

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What I'm looking for

I am looking for a dynamic role in customer support where I can leverage my skills and experience to enhance customer satisfaction and contribute to team success.

I am a dedicated Customer Support Specialist with nearly 7 years of experience in providing exceptional support in the gaming industry and technical services. My journey began with a strong foundation in customer service, where I honed my skills in handling inquiries, resolving issues, and building rapport with users. I have worked with various platforms, including email, chat, and phone support, ensuring that customers receive timely and effective assistance.

Throughout my career, I have excelled in fast-paced environments, managing multiple conversations and tickets simultaneously. My experience includes working with gaming accounts, addressing technical problems, and providing support for various devices. I pride myself on my ability to troubleshoot issues efficiently and deliver solutions that enhance the customer experience. I am passionate about helping others and thrive in roles that allow me to make a positive impact.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

ModSquad

Dec 2023 - Mar 2024 (3 months)

Provided Tier 1 email and chat support for a gaming account, managing multiple conversations and tickets efficiently. Addressed customer inquiries related to billing, technical issues, and account changes while building rapport with users.

Email Support Chat Support Customer Service Technical Support Troubleshooting Zendesk Salesforce Time Management

Customer Support Specialist

Pole To Win

Aug 2023 - Dec 2023 (4 months)

Served as a Tier 1 email and chat representative for a gaming account, assisting customers with login issues, connectivity problems, and in-game purchases. Processed a high volume of emails and tickets daily while maintaining quality support.

Email Support Chat Support Customer Service Technical Support Troubleshooting Zendesk Salesforce Time Management

Technical Support Representative

Teleperformance

Jun 2021 - Aug 2023 (2 years 2 months)

Provided technical support for Australian TV and broadband services through various channels. Managed customer inquiries regarding technical issues, billing, and account changes while ensuring customer satisfaction.

Technical Support Customer Service Phone Support Email Support Chat Support Troubleshooting Salesforce Time Management Communication

Customer Service Representative II

Teletech- Optum

Jun 2018 - Jun 2021 (3 years)

Gathered customer information and processed medication orders while handling payments over the phone. Addressed billing issues and provided solutions to enhance customer satisfaction.

Customer Service Phone Support Data Entry Billing Support Communication Problem Solving Time Management Salesforce Email Support

Education

Degrees, certifications, and relevant coursework

University of Rizal System Binangonan Campus

Bachelor of Science, Human Resource Development Management

2015 - 2019

Completed a Bachelor of Science in Business Administration with a major in Human Resource Development Management, focusing on the principles and practices of managing human resources effectively within organizations.