Elena Campos
@elenacampos
Client relations specialist driving retention through data-informed service and operational excellence.
BrazilWhat I'm looking for
I am a bilingual (English/Portuguese) client relations specialist with broad experience across consulting, hospitality, and digital roles.
At BFV Consultoria I act as primary client contact, providing onboarding, technical and operational support using helpdesk software, CRM systems, and remote tools to improve service delivery and retention.
My seven years in hospitality sharpened my leadership, problem-solving, and cross-cultural communication skills while ensuring high customer satisfaction in fast-paced environments.
I have hands-on experience in social listening, digital engagement, reporting, and process coordination—delivering actionable insights to support business growth and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Client Relations Consultant
BFV Consultoria
Jan 2025 - Present (9 months)
Served as primary client contact delivering onboarding, technical and operational support, and coordinated service delivery to improve satisfaction and retention.
Client Relations Consultant
BFV Consulting Ltd.
Jan 2025 - Present (9 months)
Served as primary client contact delivering onboarding, technical and operational support via CRM and helpdesk tools, coordinating internal teams to improve service delivery and retention.
Hospitality Team Leader
Hospitality
Jan 2017 - Dec 2024 (7 years 11 months)
Managed daily operations and multicultural teams across restaurants, hotels, and casinos, improving customer satisfaction and operational efficiency over seven years.
Hospitality Team Leader
Hospitality Leadership
Jan 2017 - Dec 2024 (7 years 11 months)
Managed daily operations across restaurants, hotels, and casinos for seven years, leading multicultural teams and improving customer satisfaction and operational efficiency.
Social Media Analyst
Fess' Kobbi Advertising
Jan 2015 - Dec 2017 (2 years 11 months)
Managed social listening and digital engagement, monitored brand sentiment, and produced reports with consumer insights to inform customer experience and campaign strategy.
Customer Relations Specialist
Mão na Roda Technology
Jan 2013 - Dec 2015 (2 years 11 months)
Acted as primary customer contact across channels, streamlined processes between clients and internal teams, and managed social presence and ad campaigns to support acquisition.
Customer Relations Specialist
Mãona Roda Technology
Jan 2013 - Jan 2015 (2 years)
Acted as main customer contact across channels, streamlined processes between clients and suppliers, and managed social media and ad campaigns to support acquisition.
Education
Degrees, certifications, and relevant coursework
Entrepreneur Education
Diploma of Education, Project Management
2020 - 2021
Completed a diploma in Project Management covering foundational project planning and execution skills.
Envirotech Education
Diploma of Education, Sustainable Operations
2019 - 2020
Completed a diploma in Sustainable Operations focusing on environmentally responsible operational practices.
Cásper Líbero University
Bachelor of Arts, Social Communication - Public Relations
2011 - 2014
Completed a Bachelor's in Social Communication with a focus on Public Relations from 2011 to 2014.
Cásper Líbero University
Bachelor's in Social Communication, Social Communication - Public Relations
2011 - 2014
Completed a Bachelor's in Social Communication with emphasis on Public Relations from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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