Eleanor Nugent
@eleanornugent
Service manager dedicated to improving client satisfaction and team performance.
What I'm looking for
I'm Eleanor Nugent, a service professional with extensive experience in managing and coordinating service delivery teams. My career has been dedicated to ensuring client satisfaction through effective operational management and process improvements. Currently, I serve as a Service Manager at YSS, where I oversee a portfolio of services across multiple regions, providing leadership and direction to operational staff. My analytical skills allow me to identify areas of good practice and development, ensuring that our services meet the highest standards.
Previously, I worked as an Independent Sexual Violence Advocate, where I developed individual support plans for service users, focusing on their unique needs and risks. My role involved liaising with various stakeholders to deliver comprehensive support while adhering to safeguarding policies. My experience as a Probation Service Officer further honed my skills in risk assessment and management, demonstrating my resilience and adaptability in challenging situations. I am passionate about driving impactful service outcomes and supporting vulnerable populations.
Experience
Work history, roles, and key accomplishments
Service Manager
YSS
Sep 2023 - Present (1 year 9 months)
Oversee the operational management and delivery of a portfolio of YSS services across multiple regions, providing leadership and direction towards organisational objectives. Responsible for internal and external service reports and managing operational staff.
Independent Sexual Violence Advocate
West Mercia Rape & Sexual Abuse Support Centre
Jan 2021 - Sep 2023 (2 years 8 months)
Conduct risk assessments and support needs analysis for service users, developing individual plans using the Empowerment Model. Provide informed advocacy and liaise with stakeholders to deliver comprehensive support while adhering to safeguarding policies.
Probation Service Officer
Warwickshire and West Mercia Community Rehabilitation Compan
Sep 2019 - Jan 2021 (1 year 4 months)
Assess and manage risks posed by offenders to protect victims and the public. Provide information to courts and agencies, demonstrating resilience and adaptability in problem resolution.
Accredited Programmes Facilitator
Warwickshire and West Mercia Community Rehabilitation Compan
Jun 2018 - Sep 2019 (1 year 3 months)
Deliver Cognitive Behavioural Therapy programmes to support offenders in changing negative behaviours. Maintain case records and write detailed reports on observations.
Probation Case Administrator
Warwickshire and West Mercia Community Rehabilitation Compan
Mar 2017 - Jun 2018 (1 year 3 months)
Provide administrative support for offender management, ensuring compliance with national standards and service requirements.
Business Support Officer
Children's Wellbeing Directorate
Jun 2016 - Mar 2017 (9 months)
Provide business support activities to meet statutory obligations and deliver effective services to children and families.
Education
Degrees, certifications, and relevant coursework
Hereford Sixth Form College
A Levels, Various
2008 -
Pursuing A Levels in Psychology, English Language, and Dance, focusing on developing analytical and creative skills.
University of Portsmouth
Diploma in Higher Education, Community Justice
2014 - 2021
Completed a Diploma in Higher Education with a focus on Community Justice, developing skills in service delivery and support for vulnerable populations.
University of Portsmouth
FdSc, Speech Language & Communication Science
2014 - 2014
Studied Speech Language & Communication Science, gaining insights into communication disorders and support strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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