Eleanor NugentEN
Open to opportunities

Eleanor Nugent

@eleanornugent

Service manager dedicated to improving client satisfaction and team performance.

United Kingdom

What I'm looking for

I seek a role that allows me to leverage my leadership skills to drive impactful service outcomes in a supportive and collaborative environment.

I'm Eleanor Nugent, a service professional with extensive experience in managing and coordinating service delivery teams. My career has been dedicated to ensuring client satisfaction through effective operational management and process improvements. Currently, I serve as a Service Manager at YSS, where I oversee a portfolio of services across multiple regions, providing leadership and direction to operational staff. My analytical skills allow me to identify areas of good practice and development, ensuring that our services meet the highest standards.

Previously, I worked as an Independent Sexual Violence Advocate, where I developed individual support plans for service users, focusing on their unique needs and risks. My role involved liaising with various stakeholders to deliver comprehensive support while adhering to safeguarding policies. My experience as a Probation Service Officer further honed my skills in risk assessment and management, demonstrating my resilience and adaptability in challenging situations. I am passionate about driving impactful service outcomes and supporting vulnerable populations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

HC

Hereford Sixth Form College

A Levels, Various

2008 -

Pursuing A Levels in Psychology, English Language, and Dance, focusing on developing analytical and creative skills.

University of Portsmouth logoUP

University of Portsmouth

Diploma in Higher Education, Community Justice

2014 - 2021

Completed a Diploma in Higher Education with a focus on Community Justice, developing skills in service delivery and support for vulnerable populations.

University of Portsmouth logoUP

University of Portsmouth

FdSc, Speech Language & Communication Science

2014 - 2014

Studied Speech Language & Communication Science, gaining insights into communication disorders and support strategies.

Tech stack

Software and tools used professionally

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Eleanor Nugent - Service Manager - YSS | Himalayas