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Elakhe Ikhide

@elakheikhide

Sales and business development professional at HANGZHOU BESTSUPPLIERS FOREIGN TRADE GROUP, developing marketing strategies and customer relationships.

Nigeria

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At HANGZHOU BESTSUPPLIERS FOREIGN TRADE GROUP, I managed client relationships and developed marketing strategies to engage customers. I also analyzed market trends and monitored performance metrics to optimize marketing efforts.

At CRANACMETALS INDUSTRIES LIMITED, I managed customer relationships, supported repeat business, and checked stock availability for upcoming orders. I kept sales and financial records using Sage and Excel, and helped customers understand products and choose what suited their requests.

Earlier, I worked as a Sales Manager at LIZZYSEA FOOD NIG LIMITED, focusing on customer retention, follow-up, and bookkeeping. I also worked in administration and ticketing at EXOLA INC. and taught as part of the National Youth Service Corps.

Experience

Work history, roles, and key accomplishments

Salesperson/Marketing & Admin

Hangzhou Bestsuppliers Foreign Trade Group

Jan 2024 - Jan 2025 (1 year)

Managed client relationships to ensure satisfaction and retention, developed and implemented marketing strategies, analyzed market trends, coordinated cross-functional teams for campaign execution, and monitored performance metrics.

Customer Relationship Management Marketing Strategy Market Analysis Campaign Execution Performance Metrics

Sales Representative/Sales Manager

Cranacmetals Industries Limited

Jan 2019 - Jan 2023 (4 years)

Managed client relationships, checked stock availability, maintained bookkeeping and sales records using Sage and Excel, created product awareness, and educated customers on products.

SAGE Excel Bookkeeping Customer Relationship Management Product Awareness

Administrative/Ticketing (Café Manager)

Exola Inc.

Jan 2017 - Jan 2018 (1 year)

Performed general administrative and café related duties.

School Teacher

National Youth Service Corps (NYSC)

Jan 2014 - Jan 2015 (1 year)

Conducted general class work and related activities.

Sales Manager

Lizzysea Food Nig Limited

Jan 2004 - Jan 2008 (4 years)

Provided customer retention services, maintained bookkeeping and financial records, and followed up with customers for continued patronage.

Customer Retention Bookkeeping Financial Records Customer Follow up

Education

Degrees, certifications, and relevant coursework

The Institute of Customer Relationship Management

Certified Customer Service Professional, Customer Relationship Management

2014 - 2015

Designed and implemented CRM strategies to enhance customer interactions and satisfaction. Gained expertise in data analysis for customer insights and developed tailored communication plans.

Millennium Training Acquisition Limited

Health Safety Security and Environment (Level 1&2), Health Safety Security and Environment

2014 - 2014

Acquired foundational knowledge in health, safety, security, and environmental management through comprehensive coursework. Engaged in activities focused on risk assessment, hazard identification, and implementing safety protocols.

Ambrose Alli University

Bachelor of Science, Economics

2008 - 2012

Gained a comprehensive understanding of economic principles, including supply and demand, market structures, and fiscal policy. Analyzed real-world economic issues through data interpretation and statistical methods.