Elaf Zumrawi
@elafzumrawi
Customer Success Manager passionate about client relationships and retention.
United Arab EmiratesWhat I'm looking for
Hello! I'm Elaf, a dedicated Customer Success Manager with a proven track record in building strong client relationships and driving product adoption. With experience in both SaaS and Fintech environments, I have successfully managed over 60 key client accounts, ensuring high levels of satisfaction and retention. My strategic planning skills have enabled me to align account strategies with company goals, leading to significant account growth and improved client engagement.
Throughout my career, I have demonstrated my ability to collaborate cross-functionally, working closely with marketing, product development, and operations teams to meet client needs effectively. My commitment to continuous improvement is reflected in my proactive approach to gathering client feedback, which I utilize to enhance products and services. I am fluent in both English and Arabic, allowing me to connect with a diverse client base and provide tailored support that drives results.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Odoo
Jul 2023 - Present (2 years)
As a Customer Success Manager at Odoo, I developed and maintained strong relationships with over 60 key clients, driving account growth and retention through strategic planning and effective sales efforts. I ensured high customer satisfaction by addressing client concerns and conducting regular check-ins, while also collaborating with internal teams to meet client needs.
Account Manager
EnayaTech
Mar 2020 - Jan 2023 (2 years 10 months)
In my role as Account Manager at EnayaTech, I provided training and support to clients, improving client engagement by 20%. I negotiated contracts, monitored online presence, and actively sought new client opportunities, achieving a 30% conversion rate through compelling presentations.
Education
Degrees, certifications, and relevant coursework
ULUniversity of London
Certificate, Brand Management
2024 -
Pursuing a certificate in Brand Management, focusing on aligning business strategies with brand identity and consumer behavior.
Zoe Talent Solutions
Certificate, Lead Management
2023 -
Completed a course on Lead Dynamics, focusing on understanding, generating, and managing leads effectively.
Digital Frontiers Institute
Certificate, Digital Finance
2022 -
Earned a certification as a Digital Finance Practitioner, covering essential digital finance concepts and practices.
Google Garage
Certificate, Digital Marketing
2020 -
Completed a course on Fundamentals of Digital Marketing, gaining insights into digital marketing strategies and tools.
TPThe University of Pennsylvania
Specialization, Business
2020 -
Completed a specialization in Business Foundation, focusing on core business principles and practices.
LTLimkokwing University of Creative Technology
Bachelor of Arts, Interior Architecture
Studied Interior Architecture, focusing on the design and functionality of interior spaces, blending aesthetics with practical considerations.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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