Ekta User
@ektauser2
Customer Support Executive at Gobiva, handling Nykaa process queries through chat, email, and phone.
IndiaWhat I'm looking for
At Gobiva, I supported customers in the Nykaa process through phone, email, and chat, helping resolve complaints and queries.
I maintained CRM records and coordinated with internal teams while working to ensure customer satisfaction.
As a BBA student at MBS School of Planning and Architecture, GGSIPU, I’ve also completed projects in consumer behaviour research and marketing strategy.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Gobiva
Assisted customers through phone, email, and chat, resolving complaints and queries. Maintained CRM records and coordinated with internal teams to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
MBS School of Planning and Architecture
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration degree at MBS School of Planning and Architecture, affiliated with GGSIPU.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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