Seeking remote Customer Support (Chat/Email/Helpdesk). Available for US hours incl. night shift WAT / EST / PST + weekends. Stable power & internet. Tools: Zendesk, Intercom, Slack, Loom, WhatsApp, IG DM. I love fast startups that value speed, empathy & clear communication. Long-term.
Looking for a job
Ekomobong Effiong
@ekomobongeffiong
Remote Chat Support Agent providing live chat, WhatsApp Business, and Instagram DM support with responses under 2 minutes.
NigeriaWhat I'm looking for
In my freelance customer support work, I provide real-time help through live chat, WhatsApp Business, and Instagram DM, resolving customer inquiries and issues promptly.
I use Tawk.to, Zendesk, and Intercom to track, document, and follow up on requests and tickets. My average response time is under two minutes, and I consistently receive positive customer feedback.
As a volunteer supporting my church and community, I assist people with inquiries through messaging platforms and coordinate responses for community initiatives.
I’m available for night shifts and support customers across multiple time zones with clear, professional communication.
Experience
Work history, roles, and key accomplishments
FR
Current
Remote customer support agent
freelance
Jan 2023 - Present (3 years 9 months)
Provided support via email, live chat, phone. Responded same business day, sent order acknowledgments & status updates with <2 min avg response. Reviewed POs, entered orders into systems/portals, tracked via OSS. Monitored shipping lines for on-time delivery, prevented delays, provided recovery plans. Used Zendesk, Intercom, Tawk.to.
CC
Current
Volunteer Support
Church / Community
Jan 2021 - Present (5 years 9 months)
Assisted community members with inquiries and support requests through messaging platforms. Coordinated responses for community initiatives, fostering a welcoming and supportive environment.
Education
Degrees, certifications, and relevant coursework
Akwa Ibom State University
B.Sc.
Graduated with a Bachelor of Science degree in 2023.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
12k-30k USD
Job categories
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