EJ Minor
@ejminor
Detail-oriented professional with expertise in administrative support and customer service.
PhilippinesWhat I'm looking for
I am a detail-oriented and adaptable professional with a strong background in administrative support, customer service, and technical problem-solving. My experience as a Product Specialist at Stargate Marketing Solutions and Services allowed me to improve workflow processes significantly, achieving a 25% efficiency improvement through effective data entry and report preparation. I pride myself on my ability to deliver high-quality service and collaborate with cross-functional teams to surpass sales and engagement targets.
In my previous role as a Marketing Assistant at Motortrade Nationwide Corporation, I prepared detailed campaign performance reports that enhanced the effectiveness of marketing strategies by 20%. My innovative approach to organizing promotional events and designing marketing materials contributed to a 15% growth in audience engagement. I also have experience in technical support, having worked as Technical Staff at Minebea Mitsumi Inc., where I ensured 98% system uptime and resolved network connectivity issues with a 90% first-time resolution rate.
Experience
Work history, roles, and key accomplishments
Product Specialist
Stargate Marketing Solutions and Services
Oct 2020 - Jul 2024 (3 years 9 months)
Provided administrative support to sales operations, including data entry and report preparation, which improved efficiency by 25%. Delivered product presentations and collaborated with cross-functional teams to surpass sales and engagement targets by 15%. Addressed technical support inquiries, achieving a 95% resolution rate within 24 hours and enhancing customer satisfaction by 25%.
Marketing Assistant
Motortrade Nationwide Corporation
Mar 2019 - Dec 2019 (9 months)
Prepared detailed campaign performance reports, enhancing the effectiveness of marketing strategies by 20%. Organized promotional events and ensured timely delivery of marketing materials, driving a 15% growth in audience engagement. Designed and implemented innovative strategies, leading to a 25% improvement in ROI for marketing initiatives.
Technical Staff
Minebea Mitsumi Inc.
Jun 2018 - Nov 2018 (5 months)
Provided technical and administrative support, ensuring 98% system uptime and timely issue resolution. Maintained inventory records for hardware and peripherals, reducing supply shortages by 30%. Resolved network connectivity issues, achieving a 90% first-time resolution rate and a 25% boost in user satisfaction.
Education
Degrees, certifications, and relevant coursework
Eastwoods Professional College of Science and Technology
Bachelor of Science, Information Technology
Completed a comprehensive curriculum focused on information technology principles and applications. Gained expertise in various IT domains, preparing for a career in the technology sector.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
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