Open to opportunities

EJ Minor

@ejminor

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Detail-oriented professional with expertise in administrative support and customer service.

Philippines

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in administrative support and customer service to drive efficiency and enhance customer satisfaction.

I am a detail-oriented and adaptable professional with a strong background in administrative support, customer service, and technical problem-solving. My experience as a Product Specialist at Stargate Marketing Solutions and Services allowed me to improve workflow processes significantly, achieving a 25% efficiency improvement through effective data entry and report preparation. I pride myself on my ability to deliver high-quality service and collaborate with cross-functional teams to surpass sales and engagement targets.

In my previous role as a Marketing Assistant at Motortrade Nationwide Corporation, I prepared detailed campaign performance reports that enhanced the effectiveness of marketing strategies by 20%. My innovative approach to organizing promotional events and designing marketing materials contributed to a 15% growth in audience engagement. I also have experience in technical support, having worked as Technical Staff at Minebea Mitsumi Inc., where I ensured 98% system uptime and resolved network connectivity issues with a 90% first-time resolution rate.

Experience

Work history, roles, and key accomplishments

Product Specialist

Stargate Marketing Solutions and Services

Oct 2020 - Jul 2024 (3 years 9 months)

Provided administrative support to sales operations, including data entry and report preparation, which improved efficiency by 25%. Delivered product presentations and collaborated with cross-functional teams to surpass sales and engagement targets by 15%. Addressed technical support inquiries, achieving a 95% resolution rate within 24 hours and enhancing customer satisfaction by 25%.

Administrative Support Data Entry Report Preparation Product Presentations Technical Support Customer Satisfaction

Marketing Assistant

Motortrade Nationwide Corporation

Mar 2019 - Dec 2019 (9 months)

Prepared detailed campaign performance reports, enhancing the effectiveness of marketing strategies by 20%. Organized promotional events and ensured timely delivery of marketing materials, driving a 15% growth in audience engagement. Designed and implemented innovative strategies, leading to a 25% improvement in ROI for marketing initiatives.

Marketing Strategy Promotional Materials ROI Analysis Marketing Analysis Sales Strategies Canva

Technical Staff

Minebea Mitsumi Inc.

Jun 2018 - Nov 2018 (5 months)

Provided technical and administrative support, ensuring 98% system uptime and timely issue resolution. Maintained inventory records for hardware and peripherals, reducing supply shortages by 30%. Resolved network connectivity issues, achieving a 90% first-time resolution rate and a 25% boost in user satisfaction.

Technical Support Administrative Support Inventory Management Data Entry Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Eastwoods Professional College of Science and Technology

Bachelor of Science, Information Technology

Completed a comprehensive curriculum focused on information technology principles and applications. Gained expertise in various IT domains, preparing for a career in the technology sector.