Ehsanullah Habibi
@ehsanullahhabibi
Customer support and communications specialist with PR experience and strong multilingual communication skills.
What I'm looking for
I am a customer support and communications specialist with experience in PR, media relations, and multilingual support across phone, email, and chat channels. I have worked to resolve customer issues, maintain accurate interaction records, and improve support processes to drive satisfaction.
Previously, I served as a Public Relations & Communications Specialist where I developed PR campaigns, wrote press materials, managed media relationships, organized events, and analyzed campaign effectiveness. My background in journalism (BA, GPA 4.00) supports strong writing, content creation, and media-monitoring capabilities.
I bring practical technical skills in Windows and Microsoft Office, social media and media monitoring tools, and fluency in Persian (Dari), Pashto, and English. I work well under pressure, collaborate effectively in teams, and adapt quickly to support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Loxdon Group of Companies
Sep 2023 - Feb 2026 (2 years 5 months)
Provided multi-channel customer support via phone, email, and chat, maintained accurate interaction records, and collaborated with teams to improve support processes and customer satisfaction.
Public Relations Specialist
Iron Head Metal Works
Feb 2022 - Aug 2023 (1 year 6 months)
Developed and executed PR campaigns, authored press releases and social content, managed media relationships and coverage, and organized events to enhance corporate reputation.
Education
Degrees, certifications, and relevant coursework
TEFL
TEFL 120 Hour Certificate, Teaching English as a Foreign Language
Completed a 120-hour TEFL certification (certificate No. TR2151785748) in March 2026.
IELTS
IELTS Academic, English Language Proficiency
Grade: Overall 6.5
Achieved an IELTS Academic overall band score of 6.5 (Listening 7, Reading 7, Writing 6, Speaking 7) on 12/04/2025.
Al-Beroni University
Bachelor of Arts, Journalism
Grade: GPA 4.00 (97.02%)
Completed a Bachelor of Arts in Journalism (Press Department) with a GPA of 4.00 in 2021.
TOEFL iBT
TOEFL iBT, English Language Proficiency
Grade: Score 86
Obtained a TOEFL iBT score of 86 (Listening 23, Reading 20, Writing 20, Speaking 23) on 24/07/2021.
Ghulam Haidar Khan High School
High School Diploma, Secondary Education
Graduated from Ghulam Haidar Khan High School in Kabul in 2016.
Availability
Location
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