Eholo Castro Salcedo

Provides independent consulting services to small businesses on AI education and implementation, software development, network and server administration, IT infrastructure, cloud migration, and network optimization. Designs and deploys containerized environments using Docker and Kubernetes to improve system efficiency.

Sustained national 5G Transport and RAN uptime above 99.5% by executing proactive monitoring and deep-dive diagnostics across Cisco routers and ORAN gear. Automated repetitive onboarding tasks using Python, JSON, and internal networking tools, cutting manual effort by 40 percent.

Managed high-priority Layer 2 incidents for national O-RAN and cloud-native infrastructure, leveraging ServiceNow and JIRA to ensure SLA adherence and rapid resolution. Partnered with Tier III and vendor engineering teams to diagnose and mitigate complex RAN degradations, improving incident closure time by 25 percent.

Executed real-time change management coordination during network events, aligning with Tier 2 engineers and project stakeholders to minimize service disruption. Monitored alarm streams and performed event correlation post-maintenance, initiating and escalating incident tickets when anomalies impacted network performance.

Provided first-line support for a cloud-native 5G network, monitoring infrastructure and escalating incidents involving routers, switches, and dark fiber links using Cisco and AWS-based tools. Coordinated change management activities across multiple deployment sites, ensuring compliance and minimal impact during routine and emergency maintenance events.

Pursuing a Master's in Information Systems, expected to complete in May 2027.

Graduated with a Master's in Management: Information Systems Security.

Graduated with a Bachelor of Science in Sociology and a Criminology Certificate.