Efstathia Karakosta

Led HR system projects and migrations, designing workflows and automations that reduced manual tasks and cut support queries while producing HR MI reports (absence, turnover, man hours). Coached administrators and acted as escalation point for system issues.

Managed system mailbox and user access, conducted system audits to ensure data integrity, and served as first-line troubleshooting contact while supporting project implementations with the system provider.

Delivered end-to-end onboarding including offer packs, contracts, pre-employment checks and HR system setup, ensuring accuracy and fast turnaround while supporting recruitment activities and vacancy management.

Maintained and audited HR system records, processed leavers and new starter setups, and assisted with right-to-work audits to maintain accurate employee data.

Supported the Senior HR Business Partner with recruitment, employee relations and engagement activities, including assessment centre coordination and meeting documentation.

Managed purchase ledger and treasury tasks, maintaining accurate financial records and supporting payments and reconciliations for the business.

Co-founded and supported nonprofit initiatives, contributing to organisational setup, program delivery and community engagement efforts.

Managed front desk operations, guest check-ins/check-outs and customer service duties to ensure smooth daily hotel operations and guest satisfaction.

Oversaw retail operations, merchandising and staff supervision to drive sales and maintain store performance.

Edited and produced news content for the local online publication, ensuring accuracy, clarity and timely publication.

Provided sales support and customer service in a retail clothing environment, assisting customers and maintaining merchandising standards.

Grade: Merit

Completed MSc in Human Resources Management with Merit, focusing on HR systems and management.

Grade: Merit

Completed MSc in Business Administration with Merit, covering advanced business and management topics.

Grade: Distinction

Earned BSc in Primary Education with Distinction, preparing for a professional teaching career.