Efren Capangpangan

I’m a results-driven professional with over 6 years of progressive experience in customer service, operations, and leadership. I’ve advanced from frontline roles to management by consistently delivering strong performance, accountability, and adaptability.

In my recent roles at Alorica, I led and managed a team of customer service agents supporting Lowe’s delivery accounts, monitored KPIs and service levels, and handled escalations while coordinating with internal departments to improve delivery processes. Earlier, I built a foundation in fast-paced customer handling and operations at Prince Gabriel Pawnshop, including Teller responsibilities and Appraiser Manager work that required accurate item valuation, compliance, and strong customer relationships—earning repeated promotions and recognition for leadership and team results.