Open to opportunities

Efe Olori

@efeolori

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Operations Manager focused on service excellence, workflow efficiency, and data-driven insights to drive brand growth.

Nigeria

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What I'm looking for

I’m seeking a role where I can deliver service excellence through efficient operations, complaint-to-resolution workflows, and data-driven insights—while growing brand visibility and sales through Instagram and social media content.

I’m an Operations Manager with a strong commitment to service excellence, exceptional written and verbal communication, and a proven ability to oversee daily operations while coordinating effectively with customers and vendors. I’ve managed workflows, tracked performance, and used data-driven insights to improve day-to-day outcomes.

In my HMO and healthcare operations roles, I process complaints from beneficiaries and coworkers, follow established guidelines, and support effective policies for operational procedures. I also handle patient/clients orientation on benefits and eligibility status, manage authorization and referrals, monitor staff performance, and ensure satisfaction—bringing the same structured approach into marketing operations through Canva, Instagram campaigns, and social media content.

Experience

Work history, roles, and key accomplishments

Operations Manager

Marces Store

Mar 2025 - Jan 2026 (10 months)

Oversee daily operations, product sourcing, and customer/vendor coordination while ensuring service satisfaction. Drive brand visibility and sales through Instagram and social media campaigns, creating marketing content with Canva and managing workflows in Google Workspace and Microsoft Office.

Operations Management Product Sourcing Customer Service Vendor coordination Social Media Marketing Canva Google Workspace Microsoft Office Suite Workflow Management

HMO Manager

Patol Medical Centre

Jul 2022 - Oct 2023 (1 year 3 months)

Managed HMO-related processes by handling beneficiary complaints, following operational guidelines, and resolving patient/client issues to ensure satisfaction. Oriented patients on eligibility, enrollment, and authorization/referral status, and monitored staff performance while engaging the HMO community.

Patient Onboarding Referral Coordination Customer Service Stakeholder Management

Teacher (NYSC)

Community Secondary School

Jun 2022 - Jul 2022 (1 month)

Developed and maintained classroom environments that supported students’ social and emotional development and academic growth. Planned and delivered lessons using varied teaching techniques, managed behavioral issues, and created flexible learning programs to keep students motivated and engaged.

Classroom Management Lesson planning Teaching & Instruction

Research Intern

Rivers State Ministry of Environment

May 2018 - Nov 2018 (6 months)

Conducted routine and non-routine analysis of in-process environmental materials and samples to identify needs for improvement. Prepared charts, photos, and graphs for presentations and entered scientific data into databases while supporting analysis procedures and documentation.

Environmental Sampling Laboratory Field Analysis Charts And Graphs Research & Documentation Database Management