Open to opportunities

Ed Washington

@edwashington

Message

I lead enterprise service delivery and operations transformation for complex healthcare accounts.

United States

Message

What I'm looking for

I'm looking to lead enterprise service delivery, client experience, and operations transformation for complex, regulated organizations where I can align stakeholders, build accountable teams, and improve measurable customer outcomes.

At Cardinal Health, I lead enterprise service delivery for a growing academic health system pharmacy network projected to exceed $1B in annual revenue. I align executive stakeholders through business reviews, KPI frameworks, action plans, and reporting that protect patient-care continuity.

Previously, I directed service governance for eight regulated healthcare accounts totaling approximately $1.3B and helped strengthen three enterprise relationships that contributed to renewals and roughly $400K in incremental annual revenue. I also led onboarding readiness for a 15% increase in order volume and developed standardized business-review frameworks.

My operations leadership spans CEVA Logistics, Norfolk Southern, and a 22-year U.S. Army and Tennessee Army National Guard career. I build accountable teams, resolve high-impact escalations, and make clear decisions under pressure.

Experience

Work history, roles, and key accomplishments

Current

Dedicated Account Manager, Customer Success

Current

Cardinal Health

Jan 2024 - Present (2 years 8 months)

Serves as executive point of contact and service-delivery lead for a multi-hospital pharmacy network, managing a portfolio projected to exceed $1B in annual revenue. Leads enterprise service governance, executive business reviews, and critical escalations to ensure patient-care continuity.

Customer Experience Cross functional Leadership Executive Business Review Root Cause Analysis Healthcare Supply Chain Salesforce