Edward Paulite

I am a highly skilled Cloud Support Engineer with extensive experience in providing technical support and troubleshooting for cloud-based solutions. My expertise lies in virtualization, cloud computing, and software-defined infrastructure, complemented by a strong background in customer support and problem resolution. I am dedicated to continuous improvement of systems and workflows, ensuring that clients can optimize their IT environments to achieve their business goals.

In my current role as a Cloud Support Engineer II at DoubleCloud, I provide technical support for our software, assisting customers with inquiries and resolving complex issues related to cloud infrastructure. I collaborate closely with customers to implement our products effectively, create user guides, and conduct training workshops. My proactive approach to monitoring system performance allows me to identify potential bottlenecks or security risks before they impact our clients.

Previously, I worked as an Information Technology Support Engineer at GeBBS Healthcare Solutions, where I delivered comprehensive IT support in a healthcare environment. My experience also includes working as a Technical Support Representative II at TaskUs, where I focused on enhancing user adoption and satisfaction through effective training and support. I hold a Bachelor’s Degree in Information Technology and am certified in Information Security and Systems Security.