EVAN SALVATIERRA
@evansalvatierra
Experienced Cloud Security Engineer and Internal Support Mentor.
PhilippinesWhat I'm looking for
I am a dedicated Cloud Security Engineer with over a decade of experience at Trend Micro Inc., where I have honed my skills in providing exceptional support and training to my peers. My journey began in 2011, and since then, I have taken on various roles that have allowed me to develop a deep understanding of cloud security and consumer support.
In my current position as an Internal Support Mentor, I lead training sessions for newly deployed engineers, ensuring they have the tools and knowledge to excel in their roles. I also serve as a Subject Matter Expert (SME), performing data analysis to address concerns raised by Operation Managers. My commitment to excellence is reflected in my consistent role as a Beta Tester for our software, where I coordinate compliance and provide valuable feedback to enhance our products.
Experience
Work history, roles, and key accomplishments
Internal Support Mentor
Trend Micro Inc.
Jan 2014 - Present (11 years 5 months)
Assisted engineers in improving performance through refresher training courses and conducted training sessions for departmental projects. Monitored online support team performance, provided assistance, and served as a Subject Matter Expert (SME) for data analysis. Consistently acted as a Beta Tester and Beta POC for company software, coordinating compliance, results, and recommendations.
Cloud Security Engineer
Trend Micro Inc.
May 2011 - Present (14 years 1 month)
Provided first-line support for Trend Micro Titanium programs to home and home office clients, troubleshooting PC security, networking, and application issues. Analyzed client concerns to pinpoint root causes and offered a wide range of solutions to ensure excellent support experiences. Created a program simulator tool to enhance support engineer efficiency and consistently held a Team Shift Lead
Internship
PLDT
Jun 2010 - Present (15 years)
Gained practical experience in telecommunications operations at PLDT. Assisted with various tasks to support daily functions and learned about industry best practices.
Phone / Line Technician
JCE Builders Inc.
Feb 2008 - Present (17 years 4 months)
Installed and maintained phone lines and related equipment for JCE Builders Inc. Performed troubleshooting and repairs for telecommunication systems.
Education
Degrees, certifications, and relevant coursework
Bulacan State University
Bachelor of Science, Information and Communication Technology
Completed a Bachelor of Science in Information and Communication Technology. Gained foundational knowledge in information systems, communication technologies, and their applications.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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