Edward O

I’m a Virtual Medical Assistant focused on keeping virtual clinic operations running smoothly. I coordinate patient scheduling end-to-end, confirm and reschedule appointments, and optimize daily calendars for efficiency.

I support revenue cycle and billing workflows by handling insurance verifications, eligibility checks, and communicating coverage details to patients. I’m also experienced with claims documentation, prior authorizations, ICD-10 coding, and maintaining accurate records while meeting strict confidentiality and HIPAA standards.

In my most recent role, I collaborated with cross-functional remote teams and helped reduce administrative bottlenecks by 25%. I also coordinate with pharmacies and healthcare providers for prescriptions and referrals, and manage document management and filing systems for streamlined retrieval.

Before transitioning fully into virtual medical operations, I worked as a Medical Billing & Claims Specialist and processed adjudicated insurance claims using healthcare billing standards to reduce denials. Earlier still, I led product design projects as a Product Design Engineer, giving me a structured, results-driven mindset I bring to healthcare operations.