Eduardo De la Peña Gaytán

Designed and rolled out standardized IT floor-support processes, driving a 25% increase in ticket-resolution efficiency. Managed a team of 14 support resources across 7 manufacturing plants using ServiceNow.

Responsible for Green Field and Brown Field implementations using SAP Activate methodology in SD, MM, and TM modules for Arca Continental, supporting definitions, technical documentation, and work demos.

Responsible for Green Field and Brown Field implementations using SAP Activate methodology, including scope item review, workshop preparation, user training, and unit/integration testing for SAP ECC to S/4HANA migrations.

Led end-to-end implementation of supply chain processes in SAP MM/SD, including incident management and deployment of Post Goods Issue across 24 manufacturing plants in Texas, Arizona, and California.

Led the SAP ABAP development team, delivering custom solutions for multiple enterprise clients. Achieved a 20% reduction in ABAP development costs through strategic resource and vendor optimization.

Directed SAP infrastructure and scheduler upgrades using Control-M and Microsoft Azure across seven application servers. Managed connectivity renewals and version upgrades for ECC systems under tight deadlines.

Managed a comprehensive SAP ecosystem (SD, MM, PM modules), coordinating a team of 17 resources. Led a successful ECC to S/4HANA conversion and user-adoption strategy across logistics operations in 5 countries.

Defined the governance model and development strategy for point-of-sale systems across the pharmacy chain. Managed Agile development teams using Jira, GitLab, and Proactivanet (ITIL) frameworks.

Directed the HR IT application team migration with a $1.8M budget, achieving $200K in savings. Led teams managing OS, databases, schedulers, point-of-sale systems, and HR/payroll infrastructure.

Drove SAP adoption strategy, growing the active user base from 35 to 92 (125% growth). Implemented logistics and financial processes, expanding SAP functionality across the organization.

Improved import/export and manufacturing workflows across 4 production plants. Leveraged Oracle tools to optimize order-processing and traceability systems.

Led business-improvement projects across SAP MM, SD, PM, and SRM/FI-CO modules (ECC 6.0). Reduced SAP release strategies from 1,500 to 350 for a key customer account, streamlining change control.

Directed IT operations across 20 U.S. locations and 200+ sales routes. Led development of handheld Windows Mobile applications for the field sales force and integrated SAP SD/MM with RF technology.

Oversaw IT infrastructure and SAP operations for the manufacturing facility (FI/CO, MM, SD, and PP modules). Managed vendor contracts, software updates, and technology-improvement initiatives.

SAP FI/CO Fundamentals Training from NTT Data, completed in 2024.

ITIL Foundation Certification from Open Service, completed in 2019.

Cisco CCNA Certification in Networking, LAN, WAN, WiFi from Netec Monterrey, completed in 2013.

SAP MM (Materials Management), ECC 6.0 Complete Training from SAP México, completed in 2006.

Bachelor's Degree in Industrial Engineering from Universidad del Norte A.C., completed in 1999.