Open to opportunities

Eduarda Ritterbusch

@eduardaritterbusch

Customer Support Analyst transitioning into Customer Success to improve retention through clear, high-volume customer problem-solving.

Brazil

Message

What I'm looking for

I’m looking for a Customer Success-focused role where I can use my support and retention experience to improve the customer lifecycle—owning engagement, segmentation, and follow-through in a SaaS environment, ideally with remote flexibility.

I’m a Customer Support professional with experience in B2B and B2C environments, focused on problem-solving, customer experience, and retention. I handle high-volume customer interactions across in-person and digital channels, resolving post-sales issues while communicating clearly to set expectations and drive satisfaction.

In my current role, I support customers after purchase, manage warranty cases, and maintain SLA standards by organizing deadlines and coordinating resolution. I’m also actively building Customer Success knowledge—deepening my understanding of SaaS fundamentals and marketing automation through HubSpot Academy, with a focus on customer lifecycle, segmentation, and engagement strategies.

Experience

Work history, roles, and key accomplishments

Current

Post-Sales Support Analyst

Current

Óticas Gassi

Jan 2026 - Present (4 months)

Delivered post-sales customer support across in-person and digital channels, resolving product-related issues and explaining solutions to manage expectations. Handled warranty cases, supported retention by addressing concerns before cancellation, and maintained SLA standards by organizing deadlines and coordinating resolutions.

Customer Support Customer Retention SLA Management CRM Support Problem Solving Post sales Support Customer Experience

CRM & Administrative Support

Hospital Regional Santa Lucia

Jul 2020 - Sep 2021 (1 year 2 months)

Supported CRM-related processes and internal coordination in a fast-paced environment, handling sensitive interactions with patients and partners with clear communication and issue resolution. Assisted daily surgical operations by responding to time-sensitive requests accurately under pressure.

CRM Support Sensitive Issue Handling Coordination Problem Solving Administrative Support Accuracy Under Pressure Customer Experience

Education

Degrees, certifications, and relevant coursework

HubSpot Academy

HubSpot CRM Fundamentals (Certification), Customer Relationship Management (CRM)

2026 -

Completed the HubSpot CRM Fundamentals certification through HubSpot Academy in 2026, focusing on CRM concepts and effective customer data management.

HubSpot Academy

HubSpot Customer Service (Certification), Customer Service

2026 -

Completed the HubSpot Customer Service certification through HubSpot Academy in 2026, building knowledge for improving customer support and service experiences.