Edson Rafael Cabanillas Cardenas

Created a system for assigning, analyzing, and resolving operational risk alerts, mitigating around 40 risks daily. Developed training systems, risk matrices, and AI tools to improve operational efficiency.

Developed audit tools for credit operations, improving quality from 40% to 85%. Conducted special audits and built internal control projects.

Documented process manuals, delivered English reports, and achieved ISO 9001 certification. Improved service quality from 60% to 95%.

Designed and executed an annual audit plan, achieving 92% compliance. Coordinated projects for policies, risk mapping, and internal controls.

Developed training plans for 115 employees across 10 branches. Created 15 trainings and improved knowledge quality from 40% to 95%.

Provided induction training to new employees across 6 branches. Achieved 98% training completion rate.

Executed annual audit plans across 10 areas and 30 stores, achieving 95% quality control. Managed inventories and recovered 100% of shortages.

Taught beginner English to 25 elementary and middle school students, achieving an average grade of 9.3.

Implemented a communication system that increased credit placement by 20%. Improved ERP system and coordinated internal controls across 10 branches.

Conducted audits in 15 branches across 3 states, improving internal control from 60% to 95%. Prepared objective reports for incident resolution.

Managed process improvements and ERP systems across 10 branches. Implemented COVID-19 norms and trained over 60 new employees.

Executed Waterfall project management and Coppel project methodology. Conducted brainstorming sessions and documented manuals and flow diagrams.

Bachelor's degree in Business Administration from the Universidad Autónoma de Sinaloa, completed from 2005 to 2010.

Completed the Google Project Management certificate, covering project management fundamentals and practices.