Open to opportunities

Edgar Sargsyan

@edgarsargsyan

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Experienced Head of Incident Management with a focus on customer satisfaction.

Armenia

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What I'm looking for

I seek opportunities that allow me to enhance my leadership skills and drive operational improvements.

As the Head of the Incident Management Team at Adjarabet, I have honed my skills in resolving customer requests and critical incidents within the iGaming industry. My experience encompasses a wide range of issues, from gameplay and navigation complaints to payment processing and user bonus inquiries. I am dedicated to ensuring smooth operations and enhancing customer satisfaction through effective incident management.

My journey in this field has equipped me with a strong foundation in advanced data analytics and automation tools, which I aim to leverage to improve decision-making and operational efficiency. I am also focused on expanding my leadership skills to drive larger-scale improvements in incident management, fostering a culture of excellence within my team and the organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Google

Jan 2022 - Present (3 years 6 months)

Led a team focused on developing core infrastructure components for cloud services. Designed and implemented scalable solutions that significantly improved system performance. Mentored junior engineers and contributed to architectural decisions for key projects.

Java Python Go Kubernetes Docker AWS Distributed Systems Microservices Agile Leadership

Software Engineer

Amazon

Aug 2019 - Dec 2021 (2 years 4 months)

Developed and maintained backend services for a high-traffic e-commerce platform. Implemented new features and optimized existing code to enhance performance and reliability. Collaborated with cross-functional teams to deliver product enhancements on schedule.

Jira Java Spring Boot SQL REST APIs AWS Git Unit Testing Problem Solving

Software Engineering Intern

Microsoft

May 2018 - Aug 2018 (3 months)

Contributed to the development of a new feature for a flagship software product. Wrote and tested code under the guidance of senior engineers. Gained practical experience in a large-scale software development environment.