At Soft Construct, I monitored operational risks for special projects, including YO Health, and prepared reports using internal systems. I also proposed new business integrations and an app achievements feature linked to step rewards.
I prepared push notifications and created Instagram, Facebook, and LinkedIn posts, as well as Reels concepts. I coordinated across teams using CRM, Jira, and Excel.
At Solara, I handled customer calls in Armenian and Russian, including complex cases and follow-up. I monitored EV charging stations, escalated technical issues, and coordinated repairs.
At Adjarabet, I supported customers by phone, email, and social media, resolved service issues, and contributed to odds operations. At Digitain, I created and monitored sports betting markets before moving into multichannel customer support, where I introduced examples to help customers submit identity documents and a passport selfie correctly.
