Edgar Marcano

Assisted customers with account inquiries, documented account information in the client system, and explained account status in detail while following state and federal requirements. Helped customers with delinquent accounts and discussed additional product and service offerings during qualified calls.

Hosted multiple weekly webinars to educate prospective clients and supported them from applications through first client kick-off meetings. Used Salesforce and Anthology to maintain client records, generate reports to identify opportunities to surpass enrollment goals, and delivered white-glove support across calls, emails, and texts (averaging 30–60+ inbound/outbound calls per day).

Guided homeowners through the security system application and pre-departure process by assessing needs and matching them to appropriate equipment. Converted inbound and outbound inquiries into sales and maintained accurate invoice and database records for financial reporting while collaborating with the team using remote platforms.

Created and facilitated fitness plans for members of all ages, coordinating training and nutrition and providing educational resources to support individual fitness goals. Generated weekly schedules for new and recurring member activities to support member engagement and continuity.

Developed event activities tailored to Senator supporters to create an interactive, supportive learning environment for the Senator’s 10th district office. Supported Senator James Sanders Jr. by promoting his language through media and providing supervision and guidance.

Studied Psychology and Communications and graduated in February 2016.

Earned an Associate’s Degree in Individual Studies, graduating in May 2014.