Edgar Francisco Jauregui Gurrola

At Afni — Verizon Business, I handled inbound and outbound calls for US business accounts, resolving billing discrepancies, service changes, and escalated issues. I consistently met the 90%+ CSAT target and supported the 3-Day Resolution goal through detailed account reviews and follow-up.

At Foundever — Cash App (Block, Inc.), I supported English- and Spanish-speaking customers with escalated financial cases, including payment disputes, chargebacks, unauthorized transactions, and account access. I researched transaction history in Salesforce, ACSS, and Delphi to verify activity and document resolutions.

At Beliveo — Comcast Xfinity, I provided technical support for residential internet, Wi-Fi, and TV services. I troubleshot connectivity and equipment issues and scheduled field technician visits when cases needed escalation.

I also bring a B.Sc. in Computer Systems Engineering and hands-on experience troubleshooting Windows, Microsoft Office, home networking, and PC hardware. I’m available for full-time work across US time zones.