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Edeana Martinez

@edeanamartinez

Executive Assistant at Services for the Underserved who streamlined records and coordinated executive operations, learning programs, and events.

United States

Message

At Services for the Underserved, I supported the CEO, COO, Chief of Staff, and senior leaders with calendars, travel logistics, and sensitive communications.

I coordinated Board of Directors meetings, prepared board materials, drafted resolutions, and maintained governance records. I also organized leadership gatherings and agency-wide events.

I administered learning programs and managed training logistics, vendor relations, compliance tracking, and certifications through the Litmos LMS platform. I handled executive reimbursements and vendor payments using SAP Concur.

Earlier, as an Administrative Coordinator at Supportive Housing Network of New York, I supported executive leadership and organized conferences, galas, and advocacy initiatives. At Inwood Farm Restaurant, I updated the POS system, menu, and signage, contributing to annual sales growth of over 30%.

Experience

Work history, roles, and key accomplishments

Floor Lead Server & Bartender

Inwood Farm Restaurant

Sep 2022 - Sep 2026 (4 years)

Spearheaded strategic updates to the POS system, menu, and signage, augmenting annual sales by over 30% through personalized guest engagement and deep product knowledge. Directed floor operations in ownership's absence, coordinating service flow, staff, and issue resolution to ensure seamless operational continuity.

POS systems Menu Management Guest Engagement Team Leadership Training Mentorship Beverage Operations High Volume Service Collaboration Cost Awareness Customer Satisfaction Workplace Culture

Executive Assistant - Learning & Engagement Coordinator

Services for the Underserved

Jan 2018 - Nov 2023 (5 years 10 months)

Managed seamless executive operations for the CEO, COO, Chief of Staff, and senior leaders by expertly handling complex calendars, travel logistics, sensitive communications, and daily administrative tasks. Orchestrated the coordination of Board of Directors meetings, encompassing the compilation of board materials, drafting of resolutions, organization of the annual retreat, and upkeep of governa

Executive Support Calendar Management Travel Coordination Board Governance LMS Litmos SAP Concur Vendor Management Compliance Tracking Event Planning Project Management HR Support Process Improvement

Administrative Coordinator

Supportive Housing Network of New York

Mar 2010 - Jan 2018 (7 years 10 months)

Provided essential support to executive leadership through diligent calendar management, travel coordination, and detailed meeting logistics. Executed the planning and execution of large-scale organizational events, including annual conferences, galas, and statewide advocacy initiatives.