Open to opportunities

eddy guzman

@eddyguzman

Logistics professional specializing in Track & Trace operations, carrier communication, customer support, and sales coordination.

United States

Message

What I'm looking for

I’m looking for a fast-paced logistics role where I can own shipment monitoring end-to-end, communicate proactively with carriers and customers, and grow my impact through training, sales support, and smooth appointment coordination.

I’m a detail-oriented logistics professional with experience in transportation tracking, carrier communication, customer follow-ups, and sales support within the U.S. logistics industry. I monitor and track freight shipments across multiple lanes and carriers, maintain constant updates with drivers and brokers, and report delays, issues, and ETA changes to customers and internal teams.

Over time, I’ve advanced from Track & Trace into Trainer and Sales Support. I train new employees on tracking procedures, communication standards, and company workflows, then transition into appointment coordination—scheduling meetings with clients and carriers, following up on accessory reimbursement requests, and supporting sales operations through timely updates and issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Sales Support & Appointment Coordination

Current

JBC Logistics

Nov 2025 - Present (8 months)

Scheduled appointments and coordinated meetings with clients and carriers while processing and following up on accessory reimbursement requests. Maintained customer relationships through consistent follow-ups and supported sales operations with timely updates and issue resolution.

Sales Support Appointment Scheduling Customer Service Follow up Problem Solving

Trainer

JBC Logistics

Dec 2024 - Nov 2025 (11 months)

Trained new employees on tracking procedures, communication standards, and company workflows. Supported onboarding and performance improvement to increase team efficiency and accuracy.

team training Customer Service

Track & Trace Specialist

JBC Logistics

Apr 2024 - Dec 2024 (8 months)

Tracked and monitored loads to support on-time delivery performance and coordinated with carriers and drivers on shipment status and route updates. Managed customer communication and resolved logistics-related issues, while keeping internal systems updated with accurate load information.

Shipping and Logistics Customer Service Problem Solving

Track & Trace Specialist

Rápido Solutions – Supporting EASE Logistics

Jun 2023 - Nov 2023 (5 months)

Monitored and tracked freight shipments across multiple lanes and carriers while maintaining communication with drivers and brokers. Reported shipment delays and ETA changes, updated tracking systems, and helped resolve transportation and delivery issues in real time.

Transportation Shipment Tracking Customer Service Problem Solving