EREbrahim Ratul
@ebrahimratul
Experienced IT professional specializing in infrastructure, system administration, and customer support.
BangladeshWhat I'm looking for
I am an IT professional with 11+ years' experience managing IT infrastructure, servers, networking, SAP and hotel IT environments, combined with strong customer service skills supporting carriers, shippers and brokers remotely. I have led management of 157+ systems and multiple servers, handled vendor coordination, data security, CCTV, EPBX and troubleshooting across fast-paced operations.
I deliver reliable technical support and clear customer communication across phone, chat and email, and I hold CompTIA A+ certification. My background includes senior IT roles in manufacturing and hospitality and recent remote customer service work supporting DAT Load Board users.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Global Tranz
Jan 2025 - Present (11 months)
Provide remote support to carriers, shippers, and brokers on the DAT Load Board, resolving technical issues and inquiries across phone, chat, and email to ensure seamless user experience.
Sr. Executive IT
Manohar Filaments BD Ltd
Oct 2016 - Jan 2025 (8 years 3 months)
Managed IT infrastructure for 157+ systems and 8 servers (SAP, Tally ERP, file/backup), overseeing networking, data security, vendor coordination, and hardware maintenance to maintain uptime and operational continuity.
Executive IT
Summer Palace Hotel & Apartments
Feb 2013 - Jan 2015 (1 year 11 months)
Provided IT support for hotel operations and guests (including UNICEP/UNDP), managing CCTV, EPBX, hotel software, attendance systems, and event IT setups to ensure smooth guest services.
Education
Degrees, certifications, and relevant coursework
Tongi Government College
Bachelor of Social Science, Social Science
Completed Bachelor of Social Science at Tongi Government College, graduating in 2015.
Tongi Government College
Higher Secondary Certificate, General/HSC
Completed Higher Secondary Certificate (HSC) at Tongi Government College in 2012.
Mazida Government High School
Secondary School Certificate, General/SSC
Completed Secondary School Certificate (SSC) at Mazida Government High School in 2010.
Availability
Location
BangladeshAuthorized to work in
Job categories
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