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EU@ebonycherry90
I am a customer-focused remote IT support specialist who resolves technical issues with empathy and clear communication.
United StatesI am a friendly, reliable, tech-savvy support specialist with years of remote customer service experience, focused on helping people navigate digital tools with empathy and clarity.
At Rose International I supported hundreds of users, tracked requests in Salesforce, and consistently exceeded KPIs and satisfaction targets while improving processes. Previously at Dell I resolved VPN, account, and device issues using ServiceNow and remote desktop tools.
I take pride in going beyond fixes to make users feel heard, creating documentation and sharing knowledge to strengthen teams. I also streamlined scheduling and office workflows in front-desk roles, improving daily operations.
I’m pursuing Business Management at Oklahoma City Community College and am eager to bring my remote-ready, organized approach to a mission-driven team that values proactive, empathetic technical support.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Rose International
Sep 2022 - Sep 2024 (2 years)
Supported hundreds of users troubleshooting technical issues while delivering calm, positive experiences and consistently exceeding KPIs; used Salesforce to track requests, identify patterns, and improve processes.
Hanson Chiropractic
Dec 2021 - Jun 2022 (6 months)
Managed client appointments and check-ins with warmth and efficiency, improving daily scheduling and communication to keep the team organized and patients satisfied. Streamlined backend systems and office workflows to boost operational efficiency.
DTDell Technologies
Aug 2018 - Dec 2021 (3 years 4 months)
Provided real-time remote support for VPN access, account logins, and device setup using ServiceNow and remote desktop tools, and created documentation to improve team knowledge and resolution times.
Degrees, certifications, and relevant coursework
OCBusiness Management
Pursuing Business Management studies at Oklahoma City Community College. Degree is in progress.
Software and tools used professionally
United StatesYou can contact Ebony and 90k+ other talented remote workers on Himalayas.
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