Open to opportunities

Stephanie Raigoza

@stephanieraigoza

Remote technical & customer support specialist skilled in Microsoft 365, Active Directory, and end-user issue resolution.

United States

Message

What I'm looking for

I’m looking for a fully remote technical/customer support role where I can troubleshoot Microsoft 365 and identity issues (Active Directory/Entra ID), communicate clearly with end users, document work in tickets, and solve problems independently with solid SOPs.

I’m a Remote Technical & Customer Support Specialist with a proven track record of fully remote roles supporting end users via phone, email, and live chat.

I’ve administered Microsoft 365, Active Directory, and Microsoft Entra ID—handling user provisioning, password resets, and mail flow troubleshooting—while keeping communications clear and solutions actionable.

In support roles, I use structured troubleshooting and step-by-step communication to resolve issues on first contact, maintaining accurate documentation in ticketing systems and escalating complex cases per SOP.

I’m also self-directed and reliable working independently in remote environments, backed by CompTIA Tech+ certification and an Information Technology certificate from Northwest Career College.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Liveops, Inc.

May 2026 - Present (2 months)

Provided remote phone support for order and account inquiries, resolving issues through structured troubleshooting and step-by-step communication. Maintained accurate documentation of each customer interaction.

Phone Support Customer Support Troubleshooting Issue Resolution Documentation Remote Support

Help Desk Technician

KnowIT Solutions

Jan 2026 - Mar 2026 (2 months)

Delivered 100% remote technical support to end users, resolving Microsoft 365, Windows 10/11, Outlook, and account access issues. Administered password resets, account provisioning, and permissions using Active Directory and Microsoft Entra ID, documenting work in a ticketing system and escalating complex cases per SOP.

Remote Technical Support Microsoft 365 Exchange Online Outlook Troubleshooting Account Access Active Directory Microsoft Entra ID Password Resets User Provisioning Permissions Management Ticketing Escalations

IT Support Specialist (Intern)

Brydan Solutions

Nov 2025 - Dec 2025 (1 month)

Administered user accounts in Active Directory, including provisioning and group management. Managed Microsoft 365 tenant tasks (Exchange Online and Entra ID configuration), enforced password policies and access control standards, troubleshot email authentication and mail flow issues, and documented support work in Syncro.

Active Directory User Provisioning Group Microsoft 365 Exchange Online Microsoft Entra ID Password Policies Access Control Remote Desktop Support

Clinical Research Coordinator

Nevada Cancer Research Foundation

Nov 2022 - Aug 2025 (2 years 9 months)

Maintained accurate patient data and secure electronic records across EMR systems including Epic and Citrix Gateway, ensuring data integrity and regulatory compliance. Supported staff with system-related troubleshooting and coordinated across healthcare partners while following documentation and confidentiality practices.