Ebere Okechukwu
@ebereokechukwu
Hausa-English linguist at Bluebulb, evaluating multilingual customer interactions and using AI tools to improve response workflows.
NigeriaWhat I'm looking for
At Bluebulb, I handle customer communication in English, Hausa, and Igbo, adapting my wording to customers’ language preferences. I also review KYC documents for completeness and accuracy during onboarding.
I use ChatGPT and Claude to support drafting and summarisation in customer-response workflows. I trained and supported two new Customer Experience team members.
At Rapid Vigil Security Company, I introduced spreadsheet-based procurement tracking and budgeting to replace informal record-keeping. I also coordinated with vendors and suppliers on inventory and procurement requirements.
At Stanel Group, I supported restaurant and bakery operations with correspondence, scheduling, procurement coordination, and business documents. My Linguistics background and language profile support my interest in Hausa language evaluation, annotation, localization, and language quality work.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
Bluebulb
Jun 2025 - Present (1 year 4 months)
Managed a portfolio of 1,205 customers and 13 accounts, handling multilingual communication in English, Hausa, and Igbo. Achieved 100-120% of a $250,000 monthly revenue target and resolved a complex $40,000 cross-border transfer.
Customer Service Representative & Procurement Officer
Rapid Vigil Security Company
Nov 2024 - Jun 2025 (7 months)
Managed customer and staff enquiries and processed approximately three procurement orders weekly for security equipment and materials. Introduced spreadsheet-based procurement tracking and budgeting processes.
Administrative Assistant
Stanel Group
Aug 2023 - Oct 2024 (1 year 2 months)
Provided administrative support across restaurant and bakery operations for a six-person team, managing approximately 100 customer-facing interactions per day. Handled correspondence, scheduling, procurement coordination, and staff documentation.
Education
Degrees, certifications, and relevant coursework
Miva Open University
Master of Business Administration, Business Administration
Currently pursuing a Master of Business Administration (MBA).
Nnamdi Azikiwe University
Bachelor of Science, Linguistics
2018 - 2023
Pursued a Bachelor of Science in Linguistics, focusing on grammar, syntax, and semantics.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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