Open to opportunities

Venessa Mburu

@venessamburu

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Counselling psychologist specializing in trauma-informed care and psychosocial support.

Kenya

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What I'm looking for

I seek a role where I provide trauma-informed counselling and psychosocial support within a collaborative, growth-oriented organization, with opportunities for increased responsibility.

I am a certified Counselling Psychologist with practical experience delivering individual and group therapy to children, adolescents, young adults and caregivers in community and institutional settings. I have provided psychosocial assessments, developed case plans, and maintained ethical case records while collaborating with multidisciplinary teams.

My background includes roles in nonprofit mental health programs, prison volunteer counselling, and administrative and customer-service positions that strengthened my organizational, reporting and client-relations skills. I have facilitated psychoeducation, life-skills and trauma-informed interventions, and supported safeguarding and referral processes.

I am motivated, self-disciplined and committed to contributing to a forward-moving organization where I can add value, grow into greater responsibility and continue professional development in counselling and psychosocial support.

Experience

Work history, roles, and key accomplishments

Counselling Psychologist

Macheo Children’s Organization

Sep 2023 - Dec 2025 (2 years 3 months)

Provided individual and group counselling to children, adolescents and caregivers, conducted psychosocial assessments and developed case plans, and supported clients experiencing trauma and abuse while maintaining accurate case records.

Group Therapy Case Management Trauma Informed Care Home Visits Report Writing

Counselling Psychologist

Thika Main and Women Prison

Feb 2024 - Jun 2024 (4 months)

Facilitated structured group therapy and psychoeducation on emotional regulation, trauma and relapse prevention for incarcerated individuals to improve coping and reduce recidivism risk.

Group Therapy Trauma Informed Care Anger Management Confidentiality Facilitation Risk Assessment

Administrative Assistant

Meneri General Suppliers

Oct 2018 - Apr 2022 (3 years 6 months)

Performed data entry and bookkeeping, conducted bank reconciliations, prepared monthly financial reports and processed invoices while maintaining positive customer relationships.

Data Entry Bookkeeping Bank Reconciliation Invoicing Financial Reporting Customer Service MS Excel Record keeping

Office Administrator

Royal Mabati Limited

Apr 2018 - Aug 2018 (4 months)

Managed daily administrative operations including reception, call handling, scheduling, minute taking and confidential filing to ensure smooth office functioning.

Office Administration Reception Scheduling Minute Taking Records Management Customer Service Confidentiality

Customer Service Representative

Multichoice Kenya

Feb 2016 - Jul 2017 (1 year 5 months)

Responded to customer inquiries, managed account and billing queries, resolved complaints and coordinated with technical teams to maintain high customer satisfaction and retention.

Customer Support Billing Technical Troubleshooting Complaint Resolution Account Management Communication CRM Escalation Management

Sales and Marketing Executive

Shikamo Limited

Jul 2015 - Nov 2015 (4 months)

Prospected and built customer relationships through cold calling and meetings, gathered market intelligence and represented company products to drive sales opportunities.

Sales Prospecting Cold Calling Relationship Building Market Research Customer Engagement Lead Generation Presentation Communication

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Counselling Psychology, Counselling Psychology

Activities and societies: Member of Peer Counselling Club; Member of Counselling Psychology Students Association; Chairlady, School of Social Science Clubs Consortium (2024–2025); Chairlady, Counselling Psychology Students Association (2024–2025); Class Representative (May 2022 intake)

Completed a Bachelor of Counselling Psychology with involvement in peer counselling and student leadership activities.

Catholic University of Eastern Africa

Kenya Certificate of Secondary Education

Completed studies culminating in the Kenya Certificate of Secondary Education at Limuru Girls' School through the Catholic University of Eastern Africa entry/background.