Earl Lee Walton
@earlleewalton
Contact center adviser blending bilingual customer support and clear case follow-through.
What I'm looking for
I bring an honest, responsible approach with a high sense of compromise. I work well in teams and beyond pressure, with strong organization, attention to detail, and a positive, improvement-focused mindset that stays adaptable to change. In parallel, I have 10 years of experience working out with weights and, for the last 3 years, I have trained people in a personalized way as an independent fitness trainer.
Professionally, I have worked as an adviser in contact centers where I respond to customer requests through calls, social networks, and emails in English or Spanish. I handle complaints by creating and managing cases in the system, directing them to the corresponding area, and following up to secure solutions for customers. I also report each customer contact in the system immediately after completion and reach out to registered clients in the database according to assigned companies.
Experience
Work history, roles, and key accomplishments
Adviser Contact Center
Onelink S.A.S
Aug 2018 - Oct 2019 (1 year 2 months)
Handled customer calls, social media, and email inquiries in English or Spanish. Logged and followed up customer complaints in the system, routed cases to the appropriate area, and ensured resolution through follow-up.
Responded to customer calls, social media, and emails in English or Spanish. Created and followed up complaint cases in the system, directed them to the relevant areas, and contacted registered clients according to the assigned company.
Education
Degrees, certifications, and relevant coursework
Almirante Colón Military School
Secondary Education
2009 - 2011
Completed secondary education at Almirante Colón Military School from 2009 to 2011.
La Salle School
Primary Education
1998 - 2008
Completed primary education at La Salle School from 1998 to 2008.
University of Envigado
International Business Management
Studying International Business Management in IV semester; program is postponed.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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