Looking for a job

Duyen Anh Vu

@duyenanhvu

Program Consultant at Finest Future, building client relationships and converting leads with tailored program proposals.

Vietnam

Message

What I'm looking for

I'm seeking a leadership role in Sales or Customer Service Management, where I can drive revenue growth, optimize customer experience, and lead cross-functional teams to exceed performance targets.

At Finest Future, I build relationships with prospects, understand their needs, and present tailored program solutions. I also track sales performance and share market and sales updates with senior leadership.

At Euterpe‘s Rental Store, I developed seasonal marketing campaigns and managed Facebook Fanpage and TikTok accounts. Earlier, at United States Mortgage Broker – Loan Factory, I handled loan processing and client follow-up, including overseeing the follow-up team.

Experience

Work history, roles, and key accomplishments

Current

Program Consultant

Current

Finest Future

May 2024 - Present (2 years 6 months)

Built strong client relationships, generated leads, and delivered tailored program solutions. Met sales targets and provided bi-weekly market updates to senior leadership.

Client Management Lead Generation Customer Consultation Sales Presentations CRM Sales Performance Market Research Marketing Coordination Reporting Analytics Event Support

Founder & Owner / Social Media Manager

Euterpe's Rental Store

Jan 2023 - Jan 2025 (2 years)

Founded and managed a fashion rental store, developing partnerships and executing marketing campaigns. Managed social media accounts and analyzed customer behavior to refine strategies.

Partnership Development Social Media Management Marketing Strategy Visual Merchandising Customer Insights Trend Research Algorithm Research

Follow Up Manager

United States Mortgage Broker – Loan Factory

Jan 2022 - May 2022 (4 months)

Managed daily workload and performance of the follow-up team, oversaw lead pipeline activity, and handled client escalations. Audited communication logs to ensure service quality.

Team Oversight Pipeline Monitoring Issue Resolution Quality Assurance RingCentral

Loan Officer

United States Mortgage Broker – Loan Factory

Sep 2020 - Dec 2021 (1 year 3 months)

Explained loan products to clients, maintained follow-ups, and resolved documentation issues. Delivered high-quality customer service using persuasive sales techniques.

Client Consultation Lead Follow Up Issue Resolution Sales Communication

Loan Processor

United States Mortgage Broker – Loan Factory

Mar 2020 - Sep 2020 (6 months)

Collected, reviewed, and submitted loan applications to lenders. Coordinated with clients and lenders to ensure timely and accurate loan closures.

Loan Processing Client Coordination Lender Coordination Issue Management

Restaurant Manager

Korean Restaurant

Oct 2019 - Feb 2020 (4 months)

Oversaw daily front and back of house activities, managed shifts, and trained staff. Implemented cost-saving measures and promoted the restaurant through events.

Operations Management Customer Satisfaction Brand Representation Team Supervision Inventory Management Cost Control Reporting Promotion

Check-in Staff

Bamboo Airways

May 2019 - Sep 2019 (4 months)

Assisted passengers with check-in, ticketing, reservations, and flight inquiries. Provided directions and managed seat assignments to ensure smooth processing.

Customer Service Check In Processes Reservation Handling Payment Processing

Ground Service Staff

SAGS Company

Oct 2017 - May 2019 (1 year 7 months)

Assisted passengers with check-in, baggage handling, and provided dedicated support for VIPs and passengers with special needs. Ensured timely processing and boarding procedures.

Check In Processes Baggage Handling Flight Coordination Boarding Processes Service quality