Durga Shankar
@durgashankar
Data Operations Lead at Sprouts.ai, managing 14 analysts and delivering ICP-aligned ABM data for global SaaS clients.
IndiaWhat I'm looking for
At Sprouts.ai, I lead ABM data operations for global SaaS clients and manage a team of 14 analysts. We deliver account and contact data aligned with client ICP requirements.
I designed and run our quality process, applying validation checks, audits, and data standards to every deliverable. I also translate ICP requirements into data briefs and refine account segmentation using firmographic and behavioural data.
I use Excel and basic SQL to extract, transform, and validate data, and automated parts of data extraction to speed up research. I source and enrich data with ZoomInfo, Apollo, Lusha, SignalHire, and LinkedIn Sales Navigator.
Previously, at HCL Technologies, I was the primary point of contact for IHG across incidents, service requests, and access requirements for 300+ applications. At Azad Institute of Engineering and Technology, I led academic and administrative operations with 20+ staff for 600+ students.
Experience
Work history, roles, and key accomplishments
Senior Associate – Data Operations
Sprouts.ai
Feb 2024 - Present (2 years 9 months)
Lead end-to-end ABM data operations for global SaaS clients, managing a team of 14 analysts. Designed and run the team's quality process, including validation checks, audits, and data standards.
Associate – Data Operations
Sprouts.ai
Jun 2023 - Jan 2024 (7 months)
Built and validated B2B account and contact datasets for ABM campaigns. Supported segmentation and campaign reviews.
Primary point of contact for enterprise client IHG, handling incidents, service requests, and access requirements across 300+ applications. Managed escalations and root cause analysis to meet SLA timelines.
Assistant Professor
Azad Institute of Engineering and Technology
Aug 2018 - Sep 2021 (3 years 1 month)
Led academic and administrative operations with 20+ staff for 600+ students. Served as Assistant Centre Superintendent for AKTU examinations.
Education
Degrees, certifications, and relevant coursework
Great Lakes Institute of Management
Post Graduate Diploma in Management, Management
2021 - 2022
Post Graduate Diploma in Management from Great Lakes Institute of Management, completed in 2022.
Madan Mohan Malaviya University of Technology
M.Tech, Technology
2016 - 2018
M.Tech from Madan Mohan Malaviya University of Technology, completed in 2018.
SRM University, NCR Campus
B.Tech, Technology
2012 - 2016
B.Tech from SRM University, NCR Campus, completed in 2016.
Lucknow Public Inter College
Intermediate, General
Intermediate (UP Board) from Lucknow Public Inter College, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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