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I've delivered high-volume chat and email support at Patricia Technologies, handling 200+ customer cases daily in fintech while maintaining a 95% customer satisfaction rate for three consecutive years.

I investigate sensitive complaints, explain product features, security practices, and account processes clearly, and maintain audit-ready records for financial and customer information. By prioritising tickets and following up proactively, I helped reduce unresolved escalations by 30%, improve SLA compliance by 20%, and cut average response time by 15%.

I work closely with engineering and operations teams to surface customer-impacting issues, and I support colleagues through complex cases with consistent, solution-focused communication.

Previously at PrimeWash Limited, I helped turn around underperforming branches, contributing to a 25–30% improvement in on-time delivery performance, then supported the launch of a new branch by building customer-facing processes and service standards from the ground up.