Dulce Esperanza Amor

As an Airbnb Superhost, I create attractive listings, ensure compliance with health and safety standards, provide reliable check-in information, and maintain excellent communication with guests. My focus is on delivering a secure and enjoyable experience for all visitors.

Provided administrative support to the kitchen department, managed documentation, and coordinated meetings. Ensured compliance with HR policies and maintained efficient communication among kitchen staff.

Managed schedules and correspondence for senior executives, coordinated departmental training, and maintained records. Proficient in MS Office and payroll systems, ensuring smooth office operations and effective communication across departments.

Supported multiple outlets and assisted in payroll management. Maintained organized files and provided administrative assistance to ensure smooth operations across the food and beverage department.

Led the restaurant team, maintained attendance records, and ensured high standards of service and hygiene. Conducted meetings to address service issues and improve operations.

Oversaw restaurant operations, managed budgets, and implemented promotional strategies to increase sales. Ensured profitability and compliance with company policies.

Assisted in managing restaurant operations, prepared payroll, and addressed customer complaints. Ensured staff compliance with company policies and maintained operational efficiency.

Supervised cafeteria operations, prepared menus, and managed staff schedules. Conducted personnel evaluations and ensured compliance with operational standards.

Oversaw daily restaurant operations, managed guest complaints, and controlled expenses. Collaborated with management to develop promotional strategies.

Managed guest check-ins and check-outs, posted transactions, and assisted with reservations. Provided support to the front office team and maintained guest records.

Handled reservations, assisted with food service, and supported event operations. Ensured guest satisfaction and maintained service standards.

Completed NTC-2 Certificate in Hotel Management, focusing on various aspects of hotel operations and management, which provided a strong foundation for a career in the hospitality industry.

Studied Hotel and Restaurant Management, gaining essential skills in hospitality management, customer service, and operational procedures.

Completed secondary education, providing a foundational education that supports further studies and professional development.