Open to opportunities

Duha Hashem

@duhahashem

Message

I provide friendly remote customer support and organize inquiries efficiently while continuing my nursing studies.

Iraq

Message

What I'm looking for

I'm looking for a remote customer service role where I can help customers, gain professional experience, learn new tools and systems, and contribute to a supportive team while continuing my nursing studies.

I've provided customer support through Instagram and WhatsApp, answering questions, resolving problems professionally, and helping maintain customer satisfaction.

As a second-year Nursing student in Babylon, Iraq, I bring active listening, clear communication, patience, and organized inquiry tracking using Google Sheets. I'm seeking my first professional remote customer service opportunity, where I can support customers, learn new systems, and contribute positively to an international team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Informal Customer Service Experience

Jan 2023 - Present (3 years 7 months)

Provided customer support through social media platforms, answering questions and resolving issues professionally. Maintained communication and ensured customer satisfaction while organizing data in Google Sheets.

Customer Service Social Communication Problem Solving Google Sheets Social Media