Shahad rafal ali
@shahadrafalali
I edit engaging short-form videos and manage responsive customer support for online pages.
IraqWhat I'm looking for
I've supported prominent online pages remotely by managing direct messages and customer inquiries with fast, polite, and professional communication.
I edit high-engagement short-form content in CapCut and InShot, including Reels and TikToks, using transitions and visual storytelling to improve visual appeal and audience retention.
I'm comfortable handling multiple operational tasks under tight deadlines, bringing careful time management, active listening, and problem-solving to dynamic work environments.
Experience
Work history, roles, and key accomplishments
Freelance / Remote Customer Support & Video Editor
Freelance
Jan 2025 - Present (1 year 8 months)
Managed direct messages and customer inquiries for prominent online pages, achieving fast, polite, and professional response rates. Edited high-engagement video content using CapCut and InShot to enhance visual appeal and audience retention.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Currently a high school student in Baghdad, Iraq.
Tech stack
Software and tools used professionally
Availability
Location
IraqAuthorized to work in
Job categories
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