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Dua Fatima

@duafatima3

Senior Salesforce Functional Consultant at Systems Limited, delivering Salesforce OMS, inventory, and Service Cloud solutions for retail transformation.

Pakistan

Message

What I'm looking for

I’m open to international relocation and employer-sponsored opportunities.

At Systems Limited, I lead functional delivery across retail, education, and customer-service engagements. For a B2C retail transformation, I translated order fulfilment, inventory, returns, and customer-service requirements into user stories and functional requirements for Salesforce OMS, Omni-Channel Inventory, and Service Cloud.

I also facilitated Education Cloud workshops for school and nursery admissions, and built and optimised Salesforce Flows for digital customer-service processes. Across my consulting work, I’ve supported configuration, testing, UAT, training, and post-go-live improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

Systems Limited

Jan 2025 - Present (1 year 8 months)

Lead functional delivery across retail, education and customer-service engagements, including Salesforce OMS, OCI, Service Cloud and Education Cloud implementations.

Salesforce OMS Omni Channel Inventory Service Cloud Education Cloud Requirements Gathering Process Mapping User Stories Functional Configuration UAT Training Salesforce Flows Data Migration

Consultant

Systems Limited

Jul 2023 - Dec 2024 (1 year 5 months)

Led functional delivery for a B2C retail transformation using Salesforce Order Management, Omni-Channel Inventory and Service Cloud, including requirements workshops, configuration, UAT and training.

Salesforce OMS Omni Channel Inventory Service Cloud Requirement Workshops Functional Specifications User Stories Process Flow Acceptance Criteria Configuration UAT Client Demonstrations End User Training

Junior Consultant

Systems Limited

Jul 2022 - Jun 2023 (11 months)

Supported Sales Cloud and Service Cloud implementations for mortgage and financial-services engagements, including configuration, testing, and coordination.

Sales Cloud Service Cloud Case Routing Escalation Workflows Web To Case Lead Management Opportunity Management Reports Dashboarding Salesforce Flows Unit Testing UAT Documentation

Associate Consultant

Systems Limited

May 2021 - Jun 2022 (1 year 1 month)

Built foundational consulting and configuration experience on Service Cloud and Sales Cloud engagements for real-estate and retail organisations, including user onboarding and configuration.