At Teleperformance DDA, I provide real-time English and Swahili medical interpretation for patients and healthcare providers, handling 50+ daily calls. I communicate diagnoses, treatment plans, and medication instructions.
I also support high-stress emergency room and psychiatric consultations, using de-escalation techniques and following HIPAA and patient confidentiality protocols. My work includes using electronic health record systems and remote interpretation platforms.
Previously, as a Freelance Data Entry Specialist at Transguard UAE, I managed data migration and documentation using MS Excel and internal CRM databases. I achieved 99.9% accuracy in data input and verification.
