Dreonna Starks
@dreonnastarks
I’m a customer-focused dispatcher who coordinates transportation logistics, communicates clearly, and maintains accurate records.
What I'm looking for
I’m a dispatcher with hands-on experience coordinating passenger transportation and keeping operations running smoothly. In my most recent role at ABM Industries LLC, I facilitated passenger arrivals by providing taxi fare information and delivering clear ride specifics.
At Academy Express LLC, I served as a Field Dispatcher, informing passengers of departure schedules and transmitting details effectively using phone communication. I also maintained accurate logs and fulfilled documentation requirements to keep everything organized and accountable.
My background also strengthened my service and operations mindset. As an Omni-Serv baggage handler, I greeted customers with a smile, loaded and unloaded luggage onto motion belts, and provided information about arriving and departing flights—always with a focus on comfort and clarity.
I bring additional warehouse and logistics accuracy from roles at Amazon and Fedex Express, including verifying incoming and outgoing shipments, systematically labeling merchandise, checking quantities against the packing list, and loading products weighing up to 80-100 pounds. I’m a quick learner with strong detail orientation, organization, stress tolerance, and communication skills, supported by my EKG Technician Certification and experience with healthcare procedures.
Experience
Work history, roles, and key accomplishments
Provided passenger taxi fare information and communicated clear ride specifics to ensure smooth arrivals. Coordinated taxi line and driver operations to support daily dispatch needs.
Field Dispatcher
Academy Express LLC
Dec 2022 - Mar 2023 (3 months)
Informed passengers of departure schedules and relayed ride details via phone communication. Maintained accurate logs and completed documentation requirements.
Baggage Handler
Omni-Serv
Jun 2021 - Dec 2022 (1 year 6 months)
Loaded and unloaded customer luggage onto motion belts to deliver belongings to their final travel destination. Provided friendly customer service and assisted with flight arrival and departure information.
Verified incoming and outgoing shipments for accuracy and error prevention. Prepared orders for shipment by labeling merchandise and checking quantities and descriptions against packing lists.
Loaded products weighing up to 80–100 pounds onto trailers for delivery and moved freight between storage, production areas, and loading docks. Tracked time spent on assignments to support daily productivity reporting.
Education
Degrees, certifications, and relevant coursework
Berkeley College
Certificate Program, PCT
Completed a PCT certificate program at Berkeley College in 06/2020.
University High School
High School Diploma, High School
Earned a High School Diploma from University High School.
Availability
Location
Authorized to work in
Job categories
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