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Douglas SilvaDS
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Douglas Silva

@douglassilva

Senior Software Engineer at Cuida Bem LTDA building real-time monitoring and WhatsApp AI support systems for elderly care.

Brazil
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At Cuida Bem LTDA, I work across backend, frontend, mobile apps, and cloud infrastructure for a real-time elderly-care monitoring platform. I integrate monitoring smartwatches, payment gateways, and telephony carriers, and built a WhatsApp-connected CRM with automated bot replies.

I also developed a WhatsApp customer-support AI pipeline where code orchestrates the conversation queue and the LLM generates responses, reducing token usage. My approach combines deterministic code and AI to automate development and operations tasks while keeping costs low.

At Gruppe Tecnologia, I built and maintained a customs and warehouse management system used across five bonded-warehouse branches, handling more than 10,000 cargo operations per day. I delivered its first REST API integration with the Brazilian Federal Revenue’s CCT Recintos platform, which became a reference for third-party integrations.

Earlier, at Doctor Health, I built a clinic platform for scheduling, electronic health records, and finance, including TUSS/TISS billing and TASY integrations that replaced manual entry with automated billing. I’ve also delivered event accreditation and B2B sales automation systems, and bring experience in end-to-end delivery, R&D, and working in English with international teams.

Experience

Work history, roles, and key accomplishments

BB

Senior Software Engineer

Balneário Camboriú Convention & Visitors Bureau

Aug 2025 - Oct 2025 (2 months)

Developed a contract management platform with pre-contract CRM, document intake, signatures, and automated follow-up workflows for client pending items.

DH

Software Engineer

Doctor Health

Apr 2016 - Jun 2021 (5 years 2 months)

Built end-to-end a platform for medical scheduling, electronic health records, and finance with Laravel backend and AngularJS frontend. Implemented TUSS/TISS billing integrations with health insurers and TASY integration, automating billing and ensuring consistency.

BB

Software Engineer

Balneário Camboriú Convention & Visitors Bureau

Jan 2015 - Mar 2016 (1 year 2 months)

Designed and built an online accreditation and access-control system for tourism events, serving 10,000+ attendees per year. Reduced manual workload and cut queues during events.

DW

Developer and Project Manager

Developweb Sistemas Web

Jan 2012 - Dec 2015 (3 years 11 months)

Worked on a B2B sales force automation platform for large enterprise clients, using Cordova, ETL, and multiple databases. Moved into project management, coordinating planning, prioritization, and delivery, and acting as a bridge between clients and the technical team.

Education

Degrees, certifications, and relevant coursework

Universidade do Vale do Itajaí logoUI

Universidade do Vale do Itajaí

Technologist Degree (Tecnólogo), Internet Systems Technology

2012 - 2017

Completed a Technologist Degree in Internet Systems Technology from 2012 to 2017.

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